Reporting in the call center

Need to conceal your calls? Use the Oki-Toki call filter! Learn how to set up and use this option to improve your reporting.

Practical tips for improving the quality of the call center’s work: training agents, implementing a quality control system, using conversation scripts, and assessing customer satisfaction.

How to set up user groups in Oki-Toki to enhance call center efficiency. Optimize your call center’s operations with the help of user groups!

Incoming Calls Statistics — a feature that allows the analysis of incoming calls to the contact center numbers.

Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.

Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.

What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.

Step-by-Step Guide to Adding Funds in the Oki-Toki Cloud Service. Instructions for Quick and Easy Refill.

Only 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.

Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.