Reporting in the call center

Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.

Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.

Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.

What are the potential responsibilities of a supervisor in any contact center. Recommended list by independent contact center consultant Dmitry Galkin.

Step-by-Step Guide to Adding Funds in the Oki-Toki Cloud Service. Instructions for Quick and Easy Refill.

Only 8 steps to accurately calculate how many agents you need in your contact center. Bonus: A typical error in calculating the number of agents.

Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.

What is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.

Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.

What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.