Call center reporting
All about KPIs and reporting in the call center, call tracking, speech analytics, dialer statistics, working time tracking in the call center, outsourcing call center reporting, data export for integration.
This category is related to products:
How to Conceal Test or Non-Target Calls from the Overall Statistics: A Comprehensive Guide on How the Call Filter Works in Oki-Toki
Learn MoreWhat is agent tariffication, how to calculate customer tariffs in the Oki-Toki service, the formula for rounding the agent’s working time.
Learn MoreWhat is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?
Learn MoreHow to Set Up Number Conversion in the Oki-Toki Cloud Service for In-house and Outsourced Contact Centers
Learn MoreHow to check the working hours of agents, view the history status report of a single user in the workspace, and settings and capabilities in Oki-Toki.
Learn MoreWhere can I find a detailed report on the call making process? Information about clients, task statuses, and attempted calls.
Learn MoreHow to secure a client in Oki-Toki with a group of managers using a questionnaire or API. Useful for task distribution across skill groups.
Learn MoreSome projects grant agents unique, non-linear actions with the questionnaire. Here is a description of our special permissions block on the conversation scripts.
Learn MoreMultiple communication channels in a single agent’s window – we recommend our own solution – “Omnichannel chat” in Oki-Toki.
Learn MoreWhy is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.
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