Outsourcing
This is a segment of an article designed for the landing page. It highlights the essential aspects of outsourced contact centers, including calculating the required number of agents, unit economics in a call center, managing access to data in a call center, project management in Oki-Toki, calculating call and project costs, and developing reporting for clients. Use compelling language, accentuate key points, and include popular terms and keywords for readability and SEO.
What is a Web Call from a Website, how to make a call to a call center from a browser, setting up WebCall in Oki-Toki, benefits and value for business.
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What is a Callback, how to set up a connection with a client through the site, dialer lost clients.
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What updates has Oki-Toki rolled out this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.
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How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.
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How to set up automatic calls to customers according to daily rules, select the frequency of calls for a specific day of the week, and how not to bore you with calls.
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What is the tariffication of operators, how to calculate the customer’s tariffs in the Oki-Toki service, the formula for rounding the operator’s working hours.
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How to Set Up a VIP Call Queue for Priority Subscribers of a Call Centre, VIP Number List, and Call Scripts.
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How to share call center projects, an article for supervisors and contact center managers, features and settings in Oki-Toki.
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How to check the working hours of agents, view the history status report of a single user in the workspace, and settings and capabilities in Oki-Toki.
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Where can I get a detailed call report? Information about clients, statuses of tasks and made attempts to get through.
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