Outsourcing

Why is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.

How to Increase Motivation and Engagement of Agents, Useful Tips for Hiring, Efficient Training, and Support.

What are the clients of the call center and how to work effectively with them. Simple and useful tips for operators on building trust and maintaining peace of mind.

Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.

Email Template for Sales Script – A Tool for Automated Sending of Emails from the Conversation Script, on Event or via API.

How to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.

Boost your business competitiveness with an outsourced call center! In this guide, you will find everything you need to create a profitable contact center that will work for you.

We have expanded the filtering capabilities within the Oki-Toki dialer and prepared a useful note about managing the customer base.

How to reduce the level of missed calls with Oki-Toki tools and not lose the customer even before talking to the agent.

How to support an agent after a difficult conversation with a client: tips and tricks on how to cope with emotions after an angry call.