Outsourcing

This is a segment of an article designed for the landing page. It highlights the essential aspects of outsourced contact centers, including calculating the required number of agents, unit economics in a call center, managing access to data in a call center, project management in Oki-Toki, calculating call and project costs, and developing reporting for clients. Use compelling language, accentuate key points, and include popular terms and keywords for readability and SEO.

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Improve Customer Engagement with Website Call Button
27.01.2023 Improve Customer Engagement with Website Call Button

What is a Web Call from a Website, how to make a call to a call center from a browser, setting up WebCall in Oki-Toki, benefits and value for business.

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Efficient Call Back Service with OKI-TOKI: Enhancing Customer Communication
13.01.2023 Efficient Call Back Service with OKI-TOKI: Enhancing Customer Communication

What is a Callback, how to set up a connection with a client through the site, dialer lost clients.

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Major updates 2022: service for contact centers
30.12.2022 Major updates 2022: service for contact centers

What updates has Oki-Toki rolled out this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.

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Instructions: How to connect a SIP phone to a call center
28.12.2022 Instructions: How to connect a SIP phone to a call center

How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.

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Effective Customer Outreach: Rules for Automated Customer Calls
14.11.2022 Effective Customer Outreach: Rules for Automated Customer Calls

How to set up automatic calls to customers according to daily rules, select the frequency of calls for a specific day of the week, and how not to bore you with calls.

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Tariffication of operators in the contact center
24.10.2022 Tariffication of operators in the contact center

What is the tariffication of operators, how to calculate the customer’s tariffs in the Oki-Toki service, the formula for rounding the operator’s working hours.

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VIP call queue and list of VIP numbers in the call center
10.10.2022 VIP call queue and list of VIP numbers in the call center

How to Set Up a VIP Call Queue for Priority Subscribers of a Call Centre, VIP Number List, and Call Scripts.

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Security: call center projects
02.09.2022 Security: call center projects

How to share call center projects, an article for supervisors and contact center managers, features and settings in Oki-Toki.

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How to Check the Working Hours of Operators: A Step-by-Step Guide
25.08.2022 How to Check the Working Hours of Operators: A Step-by-Step Guide

How to check the working hours of agents, view the history status report of a single user in the workspace, and settings and capabilities in Oki-Toki.

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Call Report: Task List
10.08.2022 Call Report: Task List

Where can I get a detailed call report? Information about clients, statuses of tasks and made attempts to get through.

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