Outsourcing
Articles and notes for outsourcing contact centers: calculation of the number of operators, unit economics, access management, projects in Oki-Toki, service cost calculation, reports for clients.
The category is related to products:
«Dialer», «Voice mailings», «Voice robot», «Smart reports», «Cloud call center», «Conversation assessment», «Conversation scripts»
Popular
20.02.2025
Dialer Report: How to Collect Statistics on Dialer Calls?
Where to get a detailed report on dialing? Information about clients, task statuses, and dialed attempts.
18.02.2025
Effective analytics for the contact center: How to create the perfect “Report”?
How to create an effective contact center work summary. How to keep management informed with “Reports”.
10.02.2025
Communication tools in Oki-Toki: Everything necessary for a call center
What communication tools are available in Oki-Toki and how to use them to establish effective communication in a call center.
21.01.2025
Active listening: how to teach an agent to listen to the client
How to develop active listening skills with 4 exercises, tips, and recommendations for working with call center clients.
15.12.2024
How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.
19.11.2024
Adaptation and training of call center agents
What does the adaptation of agents and sales managers in the call center look like?
14.10.2024
Web Call from the Website – WebCall
Set up WebCall and GetCall for instant communication with customers and to increase website conversion. Save on your budget and improve service.
11.10.2024
How to create a SIP-call report?
Detailed instructions on how to collect SIP-call data in the Oki-Toki service.
11.09.2024
DataMixer: How to create a report for a call center?
DataMixer – a new Oki-Toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!
09.09.2024
First Call Resolution: FCR Report in Oki-Toki
What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.