Outsourcing

“Articles and notes for outsourcing contact centers on how to calculate the required number of agents, unit economics in a call center, managing access to data in a call center, project management in oki-toki, calculating the cost of calls and work in a project, how to make reports for clients.

The category is related to products:

“Dialer”, “Voice Mailings”, “Voice Robot”, “Smart Reports”, “Cloud Call Center”, “Conversation Assessment”, “Conversation Scripts”

Аутсорсинг
How to avoid silence in conversations with clients
18.03.2024 How to avoid silence in conversations with clients

What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.

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How to configure a user group in Oki-Toki?
22.02.2024 How to configure a user group in Oki-Toki?

Why does a call center need user groups, how to add agents to them, how to configure them wisely, and where to apply.

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How to build trusting relationships with call center customers
22.02.2024 How to build trusting relationships with call center customers

How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.

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Agents work after call: ACW and PCP.
21.02.2024 Agents work after call: ACW and PCP.

What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.

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Contact Center Incoming Call Statistics
20.02.2024 Contact Center Incoming Call Statistics

Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.

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How to Open a Call Center: Top 9 Mistakes
14.02.2024 How to Open a Call Center: Top 9 Mistakes

Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.

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How does telephony work for a call center?
27.12.2023 How does telephony work for a call center?

Five Reasons Why You Should Reboot Your Contact Centre. Enhancing your Call Centre with Oki-Toki.

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ChatGPT for call centers
22.12.2023 ChatGPT for call centers

A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.

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How to choose call center software? 9 questions when choosing CCaaS
21.12.2023 How to choose call center software? 9 questions when choosing CCaaS

How to choose the right software for a call center, what is CCaaS, the necessary functions and integrations, security and technical support.

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How to Top-Up Your Oki-Toki Balance
29.11.2023 How to Top-Up Your Oki-Toki Balance

Guide: How to Top Up Your Oki-Toki Cloud Service Balance.

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