Outsourcing
“Articles and notes for outsourcing contact centers on how to calculate the required number of agents, unit economics in a call center, managing access to data in a call center, project management in oki-toki, calculating the cost of calls and work in a project, how to make reports for clients.
The category is related to products:
“Dialer”, “Voice Mailings”, “Voice Robot”, “Smart Reports”, “Cloud Call Center”, “Conversation Assessment”, “Conversation Scripts”
![Аутсорсинг](/wp-content/uploads/2022/07/19.png)
![Motivation of the agent after an angry call](/wp-content/uploads/2024/03/16.png)
How to support an agent after a difficult conversation with a client: tips and tricks on how to cope with emotions after an angry call.
Learn More![How to avoid silence in conversations with clients](/wp-content/uploads/2024/03/456.png)
What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.
Learn More![How to configure a user group in Oki-Toki?](/wp-content/uploads/2024/02/maks-kartinki-2.png)
Why does a call center need user groups, how to add agents to them, how to configure them wisely, and where to apply.
Learn More![How to build trusting relationships with call center customers](/wp-content/uploads/2024/02/maks-kartinki-1.png)
How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.
Learn More![Agents work after call: ACW and PCP.](/wp-content/uploads/2024/02/26.png)
What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.
Learn More![Contact Center Incoming Call Statistics](/wp-content/uploads/2022/07/statistika-vkhodyashhikh-zvonkov-kontakt-czentra.png)
Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.
Learn More![How to Open a Call Center: Top 9 Mistakes](/wp-content/uploads/2020/11/kak-izbezhat-oshibok-pri-zapuske-koll-czentra.png)
Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.
Learn More![How does telephony work for a call center?](/wp-content/uploads/2020/08/blog-dlya-oki-470x370-2020-08-06t121125.450.png)
Five Reasons Why You Should Reboot Your Contact Centre. Enhancing your Call Centre with Oki-Toki.
Learn More![ChatGPT for call centers](/wp-content/uploads/2023/12/chatgpt-dlya-koll-czentrov.png)
A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.
Learn More![How to choose call center software? 9 questions when choosing CCaaS](/wp-content/uploads/2023/12/kak-vybrat-po-dlya-koll-czentra-8-voprosov-pri-vybore-ccaas.-ver-3.png)
How to choose the right software for a call center, what is CCaaS, the necessary functions and integrations, security and technical support.
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