Outsourcing

How to create an effective contact center work summary. How to keep management informed with “Reports”.

What communication tools are available in Oki-Toki and how to use them to establish effective communication in a call center.

How to develop active listening skills with 4 exercises, tips, and recommendations for working with call center clients.

How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.

What does the adaptation of agents and sales managers in the call center look like?

Set up WebCall and GetCall for instant communication with customers and to increase website conversion. Save on your budget and improve service.

Detailed instructions on how to collect SIP-call data in the Oki-Toki service.

DataMixer – a new Oki-Toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!

What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.

How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.