Outsourcing

What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.

How to Set Up User Groups in Oki-Toki to Enhance Call Center Efficiency. Optimize your call center’s operations with the help of user groups!

How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.

What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.

Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.

Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.

Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.

A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.

How to choose the right software for a call center, what is CCaaS, the necessary functions and integrations, security and technical support.

Step-by-Step Guide to Adding Funds in the Oki-Toki Cloud Service. Instructions for Quick and Easy Refill.