Outsourcing
Articles and notes for outsourcing contact centers: calculation of the number of operators, unit economics, access management, projects in Oki-Toki, service cost calculation, reports for clients.
The category is related to products:
«Dialer», «Voice mailings», «Voice robot», «Smart reports», «Cloud call center», «Conversation assessment», «Conversation scripts»
Popular
How an outsourced call center can find clients
Where to look for clients and how to show them that working with you is reliable: we look at communities, case studies, technologies, and recommendations.
Learn More >17.07.2026
Outsourcing: Why clients leave contractors
How to understand that you are losing a client? We analyze hidden signals and ways to retain the project.
Learn More >26.06.2026
Flexible schedule or fixed shifts: which is more profitable for outsourcing?
How to choose a work schedule for agents, organize shifts efficiently, and plan workloads using a WFM approach.
Learn More >19.06.2026
Why a call center on outsourcing doesn’t grow (and what to do about it)
Why do some outsourced call centers grow while others remain stagnant for years? We explore common mistakes, growth opportunities, and solutions powered by Oki-Toki.
Learn More >16.06.2026
Features of software for outsourcing call center
What are the specifics of software for an outsourcing call center? We examine the features and capabilities of the Oki-Toki cloud service.
Learn More >11.06.2026
Customer Anger Index: the metric that doesn’t appear in reports, but every call center lives by it
What is the rage index, how does this metric affect call center operations, why do customers get angry, and what should be done about it.
Learn More >22.05.2026
SIP Telephony: where to buy a SIP Number in Spain
How to connect SIP telephony in Spain, which provider to choose, and recommendations for connecting a SIP number.
Learn More >15.04.2026
SIP-Telephony: Where to buy a SIP-Number in Turkey
How to connect SIP-Telephony in Turkey, which provider to choose? Tips and recommendations for connecting a SIP- Number for a call center.
Learn More >09.04.2026
SIP telephony: Where to buy a SIP Number in Kazakhstan
How to connect SIP telephony in Kazakhstan, which provider to choose, and Oki-Toki’s tips and recommendations for connecting a SIP number.
Learn More >19.03.2026
Oki-Toki premium services: how to make call center operations even more convenient
Personal domain, client number masking, two-way transcript, reports, speech synthesis and recognition — features that make your call center more efficient.
Learn More >04.11.2025





