Outsourcing

“‎: or; » Articles and notes for outsourcing contact centers, how to calculate the required number of agents, unit economics in a call center, data access control in a call center, project management in Oki-Toki, calculation of the cost of calls and work in a project, how to make reports for customers.

The rubric is related to the products:

“Auto Dialing” , “Voice Mailings” , “Voice Robot” , “Smart Reports” , “Cloud Call Center” , “Conversation Evaluation” , “Conversation Scenarios”

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Selling words and expressions for a call center operator
30.05.2023 Selling words and expressions for a call center operator

Top 10 sales phrases for contact center agents that will increase the conversion of calls into sales. Take note!

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Ready-made scripts for a call center: A script for a conversation between a call center operator and a client
15.05.2023 Ready-made scripts for a call center: A script for a conversation between a call center operator and a client

What is a conversation script for a contact center operator and how to use it in Oki-Toki.

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Outsourcing contact center
17.04.2023 Outsourcing contact center

What is an outsourcing contact center: definition, specifics and features of work, what advantages does outsourcing provide for business.

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Telemarketing: How to Increase Sales
13.04.2023 Telemarketing: How to Increase Sales

What is telemarketing and what tasks does it perform, an overview of automation tools and strategies to increase campaign effectiveness.

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How to integrate a call center with AmoCRM?
20.03.2023 How to integrate a call center with AmoCRM?

The instruction will help to integrate AMO CRM with the Oki-Toki cloud service. Opportunities and job description.

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Call from the site – WebCall
27.01.2023 Call from the site – WebCall

What is a Web call from a website, how to call a call center from a browser, setting up WebCall in Oki-Toki, advantages and benefits for business.

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Callback – a reverse call service for the site from the oko-toki
13.01.2023 Callback – a reverse call service for the site from the oko-toki

What is a Callback, how to set up a connection with a client through the site, dialer lost clients.

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Major updates 2022: service for contact centers
30.12.2022 Major updates 2022: service for contact centers

What updates has Oki-Toki released this year? \"Chats\", AI, robot operator and other important tools in our service for contact centers.

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Instructions: How to connect a SIP phone to a call center
28.12.2022 Instructions: How to connect a SIP phone to a call center

How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.

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Auto Building of clients: the rules for calling customers with a robot
14.11.2022 Auto Building of clients: the rules for calling customers with a robot

How to set up automatic calls to customers according to daily rules, select the frequency of calls for a specific day of the week, and how not to bore you with calls.

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