Outsourcing

How to understand that you are losing a client? We analyze hidden signals and ways to retain the project.

How to choose a work schedule for agents, organize shifts efficiently, and plan workloads using a WFM approach.

Why do some outsourced call centers grow while others remain stagnant for years? We explore common mistakes, growth opportunities, and solutions powered by Oki-Toki.

What are the specifics of software for an outsourcing call center? We examine the features and capabilities of the Oki-Toki cloud service.

What is the rage index, how does this metric affect call center operations, why do customers get angry, and what should be done about it.

How to connect SIP telephony in Spain, which provider to choose, and recommendations for connecting a SIP number.

How to connect SIP-Telephony in Turkey, which provider to choose? Tips and recommendations for connecting a SIP- Number for a call center.

How to connect SIP telephony in Kazakhstan, which provider to choose, and Oki-Toki’s tips and recommendations for connecting a SIP number.

Personal domain, client number masking, two-way transcript, reports, speech synthesis and recognition — features that make your call center more efficient.

How to build a sales department: step-by-step plan, tips and recommendations from Oki-Toki