Outsourcing

What Oki-Toki functionality is suitable for analyzing call center performance, main types of analytics, useful tips and recommendations.

Where to get a detailed report on dialing? Information about clients, task statuses, and dialed attempts.

How to Create an Effective Contact Center Work Summary. How to Keep Management Informed with “Reports”.

How to Develop Active Listening Skills with 4 Exercises, Tips, and Recommendations for Working with Call Center Clients.

How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.

What is a Web Call from a Website, How to Call a Call Center from a Browser, Setting up WebCall in Oki-Toki, Advantages and Benefits for Business.

DataMixer – a new oki-toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!

What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.

How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.

How to store and analyze operator call recordings in Oki-Toki