Outsourcing

This is a segment of an article designed for the landing page. It highlights the essential aspects of outsourced contact centers, including calculating the required number of agents, unit economics in a call center, managing access to data in a call center, project management in Oki-Toki, calculating call and project costs, and developing reporting for clients. Use compelling language, accentuate key points, and include popular terms and keywords for readability and SEO.

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Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

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How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.

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What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.

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Multilingual Transcript: Speech Analytics and Conversation Evaluation in a Call Center
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How to use the transcript to improve the quality of the conversation of operators and evaluate their dialogues, speech analytics to find problem calls.

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Sales-Driven Words and Phrases for Call Center Agents
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Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!

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What is a call center agent’s conversation script and how to use it in Oki-Toki.

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Outsourcing Contact Center
17.04.2023 Outsourcing Contact Center

What is an Outsourcing Contact Center: Definition, Specifics, and Features of Work, and the Benefits it Provides for Business

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