Outsourcing
“Articles and notes for outsourcing contact centers on how to calculate the required number of agents, unit economics in a call center, managing access to data in a call center, project management in oki-toki, calculating the cost of calls and work in a project, how to make reports for clients.
The category is related to products:
“Dialer”, “Voice Mailings”, “Voice Robot”, “Smart Reports”, “Cloud Call Center”, “Conversation Assessment”, “Conversation Scripts”
Call center agent conversation records are an essential source of information. It’s like the black box of an airplane: it helps understand what went wrong and how to fix it. In this article, we will discuss how to properly analyze and store data in Oki-Toki, to maximize its benefits.
Learn More
Why is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.
Learn More
How to Increase Motivation and Engagement of Agents, Useful Tips for Hiring, Efficient Training, and Support.
Learn More
What are the clients of the call center and how to work effectively with them. Simple and useful tips for operators on building trust and maintaining peace of mind.
Learn More
Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.
Learn More
Email Template for Sales Script – A Tool for Automated Sending of Emails from the Conversation Script, on Event or via API.
Learn More
How to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.
Learn More
Boost your business competitiveness with an outsourced call center! In this guide, you will find everything you need to create a profitable contact center that will work for you.
Learn More
We have expanded the filtering capabilities within the Oki-Toki dialer and prepared a useful note about managing the customer base.
Learn More
How to reduce the level of missed calls with Oki-Toki tools and not lose the customer even before talking to the agent.
Learn More