Outsourcing
Articles and notes for outsourcing contact centers, how to calculate the required number of agents, unit economy in a call center, data access control in a call center, project management in Oki-Toki, calculation of the cost of calls and work in a project, how to make reports for customers.
Section is related to products:
«Dialer», «Voice mailing», «Voice robot», «Smart reports», «Cloud call center», «Сall evaluation», «Scenarios of conversations»
What is a Web call from a website, how to call a call center from a browser, setting up WebCall in Oki-Toki, advantages and benefits for business.
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What is a Callback, how to set up a connection with a client through the site, dialer lost clients.
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What updates has Oki-Toki released this year? Chats, AI, robot operator and other important tools in our service for contact centers.
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How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.
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How to set up automatic calls to customers according to daily rules, select the frequency of calls for a specific day of the week, and how not to bore you with calls.
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What is the tariffication of operators, how to calculate the customer’s tariffs in the Oki-Toki service, the formula for rounding the operator’s working hours.
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How to set up a VIP call queue for priority call center subscribers, a VIP list of numbers and call scenarios.
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How to share call center projects, an article for supervisors and contact center managers, features and settings in Oki-Toki.
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How to check the working hours of operators, view the status history report of one user in the workplace, settings and opportunities in Oki-Toki.
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Where can I get a detailed call report? Information about clients, statuses of tasks and made attempts to get through.
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