Outsourcing
Articles and notes for outsourcing contact centers: calculation of the number of operators, unit economics, access management, projects in Oki-Toki, service cost calculation, reports for clients.
The category is related to products:
«Dialer», «Voice mailings», «Voice robot», «Smart reports», «Cloud call center», «Conversation assessment», «Conversation scripts»
Popular
15.04.2026
SIP Telephony: where to buy a SIP Number in Spain
How to connect SIP telephony in Spain, which provider to choose, and recommendations for connecting a SIP number.
09.04.2026
SIP-Telephony: Where to buy a SIP-Number in Turkey
How to connect SIP-Telephony in Turkey, which provider to choose? Tips and recommendations for connecting a SIP- Number for a call center.
19.03.2026
SIP telephony: Where to buy a SIP Number in Kazakhstan
How to connect SIP telephony in Kazakhstan, which provider to choose, and Oki-Toki’s tips and recommendations for connecting a SIP number.
04.11.2025
Oki-Toki premium services: how to make call center operations even more convenient
Personal domain, client number masking, two-way transcript, reports, speech synthesis and recognition — features that make your call center more efficient.
06.08.2025
Step-by-step guide to creating an effective sales department from scratch
How to build a sales department: step-by-step plan, tips and recommendations from Oki-Toki
21.07.2025
What is Customer Development and how to implement it effectively?
What is the Customer Development method and how it can help you create a sought-after product.
23.06.2025
Handling inbound calls: The advantages of a cloud-based call center
How to improve the quality of the inbound line and what a cloud call-center offers: savings, flexibility, control.
16.05.2025
Voice menu: How does IVR with speech recognition work
How to switch from button-based IVR menu to voice. Configuring voice and hybrid IVR in the Oki-Toki service for contact centers.
15.05.2025
How to create a report on the work of a call center?
What call center reports are available in the Oki-Toki cloud system
17.04.2025
Analytics in the call center: Metrics and Tools by Oki-Toki
What Oki-Toki functionality is suitable for analyzing call center performance, main types of analytics, useful tips and recommendations.