Outsourcing

Articles and notes for outsourcing contact centers, how to calculate the required number of agents, unit economy in a call center, data access control in a call center, project management in Oki-Toki, calculation of the cost of calls and work in a project, how to make reports for customers.

Section is related to products:

«Dialer», «Voice mailing», «Voice robot», «Smart reports», «Cloud call center», «Сall evaluation», «Scenarios of conversations»

Аутсорсинг
Call from the site – WebCall
27.01.2023 Call from the site – WebCall

What is a Web call from a website, how to call a call center from a browser, setting up WebCall in Oki-Toki, advantages and benefits for business.

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Callback to Oki-Toki
13.01.2023 Callback to Oki-Toki

What is a Callback, how to set up a connection with a client through the site, dialer lost clients.

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Major updates 2022: service for contact centers
30.12.2022 Major updates 2022: service for contact centers

What updates has Oki-Toki released this year? Chats, AI, robot operator and other important tools in our service for contact centers.

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Instructions: How to connect a SIP phone to a call center
28.12.2022 Instructions: How to connect a SIP phone to a call center

How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.

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Dialering customers: "smart" dialing rules
14.11.2022 Dialering customers: "smart" dialing rules

How to set up automatic calls to customers according to daily rules, select the frequency of calls for a specific day of the week, and how not to bore you with calls.

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Tariffication of operators in the contact center
24.10.2022 Tariffication of operators in the contact center

What is the tariffication of operators, how to calculate the customer’s tariffs in the Oki-Toki service, the formula for rounding the operator’s working hours.

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VIP call queue and list of VIP numbers in the call center
10.10.2022 VIP call queue and list of VIP numbers in the call center

How to set up a VIP call queue for priority call center subscribers, a VIP list of numbers and call scenarios.

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Security: call center projects
02.09.2022 Security: call center projects

How to share call center projects, an article for supervisors and contact center managers, features and settings in Oki-Toki.

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Agents Working Time: Status History Report
25.08.2022 Agents Working Time: Status History Report

How to check the working hours of operators, view the status history report of one user in the workplace, settings and opportunities in Oki-Toki.

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Call Report: Task List
10.08.2022 Call Report: Task List

Where can I get a detailed call report? Information about clients, statuses of tasks and made attempts to get through.

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