Outsourcing
Articles and notes for outsourcing contact centers: calculation of the number of operators, unit economics, access management, projects in Oki-Toki, service cost calculation, reports for clients.
The category is related to products:
«Dialer», «Voice mailings», «Voice robot», «Smart reports», «Cloud call center», «Conversation assessment», «Conversation scripts»
Popular
06.08.2025
Step-by-step guide to creating an effective sales department from scratch
Preparing for the launch of a sales department? Five practical steps from Oki-Toki for a successful start.
21.07.2025
What is Customer Development and how to implement it effectively?
What is the Customer Development method and how it can help you create a sought-after product.
23.06.2025
Handling Inbound Calls: The Advantages of a Cloud-Based Call Center
How to Work with inbound Calls, Why Cloud Service is More Practical and What Useful Features are in Oki-Toki.
16.05.2025
Voice Menu: How does IVR with Speech Recognition Work
How to switch from button-based IVR menu to voice. Configuring voice and hybrid IVR in the Oki-Toki service for contact centers.
15.05.2025
How to create a report on the work of a call center?
What reports are available for call centers in the Oki-Toki cloud system?
17.04.2025
Analytics in the call center: Metrics and Tools by Oki-Toki
What Oki-Toki functionality is suitable for analyzing call center performance, main types of analytics, useful tips and recommendations.
20.02.2025
Dialer Report: How to Collect Statistics on Dialer Calls?
Where to get a detailed report on dialing? Information about clients, task statuses, and dialed attempts.
18.02.2025
Effective Analytics for the Contact Center: How to Create the Perfect “Report”?
How to Create an Effective Contact Center Work Summary. How to Keep Management Informed with “Reports”.
21.01.2025
Active Listening: How to Teach an Agent to Listen to the Client
How to Develop Active Listening Skills with 4 Exercises, Tips, and Recommendations for Working with Call Center Clients.
15.12.2024
How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.