Outsourcing
“: or; » Articles and notes for outsourcing contact centers, how to calculate the required number of agents, unit economics in a call center, data access control in a call center, project management in Oki-Toki, calculation of the cost of calls and work in a project, how to make reports for customers.
The rubric is related to the products:
“Auto Dialing” , “Voice Mailings” , “Voice Robot” , “Smart Reports” , “Cloud Call Center” , “Conversation Evaluation” , “Conversation Scenarios”
Top 10 sales phrases for contact center agents that will increase the conversion of calls into sales. Take note!
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What is a conversation script for a contact center operator and how to use it in Oki-Toki.
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What is an outsourcing contact center: definition, specifics and features of work, what advantages does outsourcing provide for business.
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What is telemarketing and what tasks does it perform, an overview of automation tools and strategies to increase campaign effectiveness.
MoreThe instruction will help to integrate AMO CRM with the Oki-Toki cloud service. Opportunities and job description.
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What is a Web call from a website, how to call a call center from a browser, setting up WebCall in Oki-Toki, advantages and benefits for business.
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What is a Callback, how to set up a connection with a client through the site, dialer lost clients.
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What updates has Oki-Toki released this year? \"Chats\", AI, robot operator and other important tools in our service for contact centers.
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How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.
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How to set up automatic calls to customers according to daily rules, select the frequency of calls for a specific day of the week, and how not to bore you with calls.
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