Outsourcing

What is an answering machine and how to recognize it when auto-calling customers, the technology of detecting an answering machine in a call center, pros and cons.

Learn all about the structure of a sales script: what a sales script is, its importance, and what templates you can use. Create effective sales scripts for your business and increase your sales conversion rate.

Detailed instructions on how to set up a dialogue script in the oki-toki service for in-house and outsourcing contact centers.

Explore all aspects of SIP numbers: how and where to buy them, the available types, what to consider when choosing a provider, and where and how to use them in your business. A complete guide to connecting and using SIP numbers.

What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.

How to enhance the quality of agents’ conversations using transcripts and evaluate their dialogues: speech analytics for Identifying problematic Calls.

Words that sell: ready-to-use phrases and techniques for call center operators. Take note!

Implementing the right scripts will boost your sales! Read in our article how to prepare a script for cold calls.

Interactive voice menu. What is a voice menu (IVR), how to set it up in Oki-Toki, what functions it performs in a call center, and how it can be used.

What is a call center agent’s conversation script and how to use it in Oki-Toki.