Outsourcing

How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.

How to Setup Autodialing of Customers Based on Daily Rules, Select the Dialing Frequency for a Specific Day of the Week, and How Not to Tire with Calls.

What is agent tariffication, how to calculate customer tariffs in the Oki-Toki service, the formula for rounding the agent’s working time.

How to Set Up a VIP Call Queue for Priority Subscribers of a Call Centre, VIP Number List, and Call Scripts.

How to secure a client in Oki-Toki with a group of managers using a questionnaire or API. Useful for task distribution across skill groups.

As is well known, the theater starts with a coat rack, and the outsourcing contact center – with a website, through which one can draw some preliminary conclusions about the supplier.

Mistakes in choosing an outsourcing call center that will undoubtedly lead to major issues in the future.

What additional KPIs need to be measured for evaluating an outsourced contact center.

How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.

Why isn’t the call center growing, and why has development slowed down? Let’s explore 4 issues hindering the outsourcing call center’s growth.