Outsourcing

Words that sell: ready-to-use phrases and techniques for call center operators. Take note!

Implementing the right scripts will boost your sales! Read in our article how to prepare a script for cold calls.

Interactive voice menu. What is a voice menu (IVR), how to set it up in Oki-Toki, what functions it performs in a call center, and how it can be used.

What is a call center agent’s conversation script and how to use it in Oki-Toki.

What is an Outsourcing Contact Center: Definition, Specifics, and Features of Work, and the Benefits it Provides for Business

What is Telemarketing and what tasks does it perform, an overview of tools for automation and strategies for enhancing campaign effectiveness.

What is a ‘callback’ Callback, how to set up communication with the client through the website, autodialing lost customers. Callback service for the website.

How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.

How to Setup Autodialing of Customers Based on Daily Rules, Select the Dialing Frequency for a Specific Day of the Week, and How Not to Tire with Calls.

What is agent tariffication, how to calculate customer tariffs in the Oki-Toki service, the formula for rounding the agent’s working time.