Outsourcing
“Articles and notes for outsourcing contact centers on how to calculate the required number of agents, unit economics in a call center, managing access to data in a call center, project management in oki-toki, calculating the cost of calls and work in a project, how to make reports for clients.
The category is related to products:
“Dialer”, “Voice Mailings”, “Voice Robot”, “Smart Reports”, “Cloud Call Center”, “Conversation Assessment”, “Conversation Scripts”
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17.04.2023
What is an Outsourcing Contact Center: Definition, Specifics, and Features of Work, and the Benefits it Provides for Business
13.04.2023
Telemarketing: How to Boost Sales
What is Telemarketing and what tasks does it perform, an overview of tools for automation and strategies for enhancing campaign effectiveness.
13.01.2023
Callback – A Return Call Service at Oki-Toki
What is a “Callback”, how to set up communication with clients through a website, dialer of lost clients.
30.12.2022
Main Updates 2022: Service for Contact Centers
What updates has Oki-Toki launched this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.
28.12.2022
Instructions: How to connect a SIP phone to a call center
How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.
14.11.2022
Automated Customer Calls: The Rules of Robot Dialling
How to Setup Autodialing of Customers Based on Daily Rules, Select the Dialing Frequency for a Specific Day of the Week, and How Not to Tire with Calls.
24.10.2022
Agent Tariffication in the Contact Center
What is agent tariffication, how to calculate customer tariffs in the Oki-Toki service, the formula for rounding the agent’s working time.
10.10.2022
VIP Caller Queue and VIP Number List at the Call Center
How to Set Up a VIP Call Queue for Priority Subscribers of a Call Centre, VIP Number List, and Call Scripts.
01.07.2022
Sticky Tasks: How to Attach Customers to a Team of Managers
How to secure a client in Oki-Toki with a group of managers using a questionnaire or API. Useful for task distribution across skill groups.
13.10.2021
Requirements for the Website of an Outsourcing Call Center
As is well known, the theater starts with a coat rack, and the outsourcing contact center – with a website, through which one can draw some preliminary conclusions about the supplier.