Outsourcing

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.

What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.

How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.

Words that sell: ready-to-use phrases and techniques for call center operators. Take note!

Implementing the right scripts will boost your sales! Read in our article how to prepare a script for cold calls.

What is Interactive Voice Response (IVR), how to set it up in Oki-Toki, what functions it performs in the call center and the possible use cases.

What is a call center agent’s conversation script and how to use it in Oki-Toki.

What is an Outsourcing Contact Center: Definition, Specifics, and Features of Work, and the Benefits it Provides for Business

What is Telemarketing and what tasks does it perform, an overview of tools for automation and strategies for enhancing campaign effectiveness.