Outsourcing

How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.

What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.

Incoming Calls Statistics — a feature that allows the analysis of incoming calls to the contact center numbers.

Launching a call center is an important step for business development. But how do you do everything right and avoid mistakes? In this article, we will share 9 tips that will help you avoid errors when launching a call center.

Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.

A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.

How to choose the right software for a call center, what is CCaaS, the necessary functions and integrations, security and technical support.

Step-by-Step Guide to Adding Funds in the Oki-Toki Cloud Service. Instructions for Quick and Easy Refill.

Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.

Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!