Outsourcing
“Articles and notes for outsourcing contact centers on how to calculate the required number of agents, unit economics in a call center, managing access to data in a call center, project management in oki-toki, calculating the cost of calls and work in a project, how to make reports for clients.
The category is related to products:
“Dialer”, “Voice Mailings”, “Voice Robot”, “Smart Reports”, “Cloud Call Center”, “Conversation Assessment”, “Conversation Scripts”
How to Create an Effective Call Center Report. Maintain your management informed with comprehensive reports.
Learn More
It’s common knowledge that a theatre begins with a hanger, similarly, an outsourcing contact centre begins with a website, one that allows some preliminary conclusions to be drawn about the provider.
Learn More
Mistakes in choosing an outsourcing call center that will undoubtedly lead to major issues in the future.
Learn More
What additional KPIs need to be measured for evaluating an outsourced contact center.
Learn More
How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
Learn More
Why isn’t the call center growing, and why has development slowed down? Let’s explore 4 issues hindering the outsourcing call center’s growth.
Learn More
DataMixer – the new Oki-Toki tool set to streamline your reports. Delve into our notes to understand its necessity and setup procedure!
Learn More
Evaluation of the operator's work will help organize the control process, analyze the speech of employees and standardize the quality of interactions. More in note!
Learn More
Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.
Learn More
Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!
Learn More