Outsourcing
Articles and notes for outsourcing contact centers: calculation of the number of operators, unit economics, access management, projects in Oki-Toki, service cost calculation, reports for clients.
The category is related to products:
«Dialer», «Voice mailings», «Voice robot», «Smart reports», «Cloud call center», «Conversation assessment», «Conversation scripts»
Popular
21.07.2023
Everything you need to know about SIP numbers: How to buy and where to use
How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.
27.06.2023
Oki-Toki: 5 questions about SLA
What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.
13.06.2023
Multilingual Transcript: Speech Analytics and Conversation Evaluation in a Call Center
How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.
30.05.2023
Sales-Driven Words and Phrases for Call Center Agents
Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!
16.05.2023
What is Interactive Voice Response (IVR), how to set it up in Oki-Toki, what functions it performs in the call center and the possible use cases.
15.05.2023
What is a call center agent’s conversation script and how to use it in Oki-Toki.
17.04.2023
What is an Outsourcing Contact Center: Definition, Specifics, and Features of Work, and the Benefits it Provides for Business
13.04.2023
Telemarketing: How to Boost Sales
What is Telemarketing and what tasks does it perform, an overview of tools for automation and strategies for enhancing campaign effectiveness.
13.01.2023
Callback – A Return Call Service at Oki-Toki
What is a “Callback”, how to set up communication with clients through a website, dialer of lost clients.
30.12.2022
Main Updates 2022: Service for Contact Centers
What updates has Oki-Toki launched this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.