Sales scripts

Dialogue scripts, Sales scripts, Questionnaires for surveys. Field formats and references, using iFrame, how to schedule a call, email, etc. Statistics, quotas and report export.

Section is related to products:

«Dialer»,  «Voice robot», «Cloud call center», «Scenarios of conversations»

Сценарии разговоров
How to add a blacklist number in the Oka Toki service?
22.09.2022 How to add a blacklist number in the Oka Toki service?

What is the Black List of Numbers and how to set it up in Oki-Toki for incoming, outgoing calls and for dialer.

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How to make an email template for a sales script in a contact center
02.08.2022 How to make an email template for a sales script in a contact center

Sales script email template – a tool for automated sending of emails from a conversation script, by event or using the API.

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Scenario-questionnaire or questionnaire for CATI research
30.07.2022 Scenario-questionnaire or questionnaire for CATI research

Questionnaire for the survey (CATI) – a linear script for interviews. It is more often used in opinion polls, assessments of the quality of services or loyalty programs.

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Incoming call script: handling incoming calls from clients
26.07.2022 Incoming call script: handling incoming calls from clients

The inbox script is designed for a “warm”, competent client who requires information on various, narrow issues.

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Sales script structure: What is a sales script, templates
22.07.2022 Sales script structure: What is a sales script, templates

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

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Creating sales scripts from a Google Docs document
20.07.2022 Creating sales scripts from a Google Docs document

The sales script is an important optimization component of the call center. This note is about the convenience of importing a script into Oki-Toki directly from Google Docs.

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Conversation script: rights to special actions in the profile
25.06.2022 Conversation script: rights to special actions in the profile

Some designs allow agents special, non-linear actions with the questionnaire. Here is our block of special abilities to manage the script.

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How to create a dialogue script with a client?
04.10.2021 How to create a dialogue script with a client?

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

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Selling words and expressions for a call center operator
23.06.2020 Selling words and expressions for a call center operator

Top 10 sales phrases for contact center agents that will increase the conversion of calls into sales. Take note!

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Contact center voice robots: 5 questions when buying a system
27.03.2020 Contact center voice robots: 5 questions when buying a system

Do you need a voice robot? Contact center voice robots: 5 questions when buying a system Approximate calculation in the article. Read more…

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