Sales scripts

Dialogue scripts, Sales scripts, Questionnaires for surveys. Field formats and references, using iFrame, how to schedule a call, email, etc. Statistics, quotas and report export.

Section is related to products:

«Dialer»,  «Voice robot», «Cloud call center», «Scenarios of conversations»

Сценарии разговоров
Blacklist of numbers in the call center
22.09.2022 Blacklist of numbers in the call center

What is the Black List of Numbers and how to set it up in Oki-Toki for incoming, outgoing calls and for dialer.

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How to make an email template for a sales script in a contact center
02.08.2022 How to make an email template for a sales script in a contact center

Sales script email template – a tool for automated sending of emails from a conversation script, by event or using the API.

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Scenario-questionnaire or questionnaire for CATI research
30.07.2022 Scenario-questionnaire or questionnaire for CATI research

Questionnaire for the survey (CATI) – a linear script for interviews. It is more often used in opinion polls, assessments of the quality of services or loyalty programs.

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Script for incoming calls (hotline)
26.07.2022 Script for incoming calls (hotline)

The inbox script is designed for a “warm”, competent client who requires information on various, narrow issues.

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Simple sales script
22.07.2022 Simple sales script

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

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How to create a sales script from a google docs document
20.07.2022 How to create a sales script from a google docs document

The sales script is an important optimization component of the call center. This note is about the convenience of importing a script into Oki-Toki directly from Google Docs.

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Conversation script: rights to special actions in the profile
25.06.2022 Conversation script: rights to special actions in the profile

Some designs allow agents special, non-linear actions with the questionnaire. Here is our block of special abilities to manage the script.

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How to create a dialogue script – instructions
04.10.2021 How to create a dialogue script – instructions

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

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Selling words and phrases
23.06.2020 Selling words and phrases

Top 10 sales phrases for contact center agents that will increase the conversion of calls into sales. Take note!

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Contact center voice robots: 5 questions when buying a system
27.03.2020 Contact center voice robots: 5 questions when buying a system

Do you need a voice robot? Contact center voice robots: 5 questions when buying a system Approximate calculation in the article. Read more…

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