Sales scripts
Dialogue Scripts, Sales Scripts, Survey Questionnaires. Field Formats and Guides, Using iFrame, How to Schedule a Call, an Email and so on. Statistics, Quotas and Report Exports.
This section is related to the products:
“Auto-dialer”, “Voice Robot”, “Cloud Call Center”, “Conversation Scripts”
Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.
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Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
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How to use the transcript to improve the quality of the conversation of operators and evaluate their dialogues, speech analytics to find problem calls.
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Top 10 sales phrases for contact center agents that will increase the conversion of calls into sales. Take note!
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Questionnaire for the survey (CATI) – a linear script for interviews. It is more often used in opinion polls, assessments of the quality of services or loyalty programs.
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What is a conversation script for a contact center operator and how to use it in Oki-Toki.
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What is the Black List of Numbers and how to set it up in Oki-Toki for incoming, outgoing calls and for dialer.
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Sales script email template – a tool for automated sending of emails from a conversation script, by event or using the API.
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The inbox script is designed for a “warm”, competent client who requires information on various, narrow issues.
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The sales script is an important optimization component of the call center. This note is about the convenience of importing a script into Oki-Toki directly from Google Docs.
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