06.08.2025

Step-by-step guide to creating an effective sales department from scratch

Preparing for the launch of a sales department? Five practical steps from Oki-Toki for a successful start.

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07.07.2025

Complete guide to the responsibilities of the sales department manager

How can a department manager properly organize work and achieve high sales results?

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07.07.2025

What is cold calling? A clear definition

What cold calling means in 2025 and how Oki-Toki makes it work—smart scripts, CRM tools, and auto-dialers to boost sales efficiency.

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22.05.2024

How to Create an Email Template for Contact Center?

Email Template for Sales Script – A Tool for Automated Sending of Emails from the Conversation Script, on Event or via API.

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18.03.2024

How to avoid silence in conversations with clients

What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.

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19.12.2023

How to set up a Hotline from scratch?

How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.

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19.10.2023

How to Create Sales Scripts from Google Docs Documents

Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!

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19.09.2023

Sales script structure

Learn all about the structure of a sales script: what a sales script is, its importance, and what templates you can use. Create effective sales scripts for your business and increase your sales conversion rate.

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05.09.2023

How to create a dialogue script with a client?

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

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13.06.2023

Multilingual Transcript: Speech Analytics and Conversation Evaluation in a Call Center

How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.

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