Sales scripts

Dialogue Scripts, Sales Scripts, Survey Questionnaires. Field Formats and Guides, Using iFrame, How to Schedule a Call, an Email and so on. Statistics, Quotas and Report Exports.

This section is related to the products:

“Auto-dialer”, “Voice Robot”,  “Cloud Call Center”,  “Conversation Scripts”

Сценарии разговоров
Sales script structure: What is a sales script, templates
19.09.2023 Sales script structure: What is a sales script, templates

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

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How to create a dialogue script with a client?
05.09.2023 How to create a dialogue script with a client?

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

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Multilingual Transcript: Speech Analytics and Conversation Evaluation in a Call Center
13.06.2023 Multilingual Transcript: Speech Analytics and Conversation Evaluation in a Call Center

How to use the transcript to improve the quality of the conversation of operators and evaluate their dialogues, speech analytics to find problem calls.

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Selling words and expressions for a call center operator
30.05.2023 Selling words and expressions for a call center operator

Top 10 sales phrases for contact center agents that will increase the conversion of calls into sales. Take note!

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Scenario-questionnaire or questionnaire for CATI research
18.05.2023 Scenario-questionnaire or questionnaire for CATI research

Questionnaire for the survey (CATI) – a linear script for interviews. It is more often used in opinion polls, assessments of the quality of services or loyalty programs.

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Ready-made Scripts for Call Centers: Operator-Customer Conversation Scenario
15.05.2023 Ready-made Scripts for Call Centers: Operator-Customer Conversation Scenario

What is a conversation script for a contact center operator and how to use it in Oki-Toki.

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How to Add a Number to the Blacklist in Oki-Toki Service?
22.09.2022 How to Add a Number to the Blacklist in Oki-Toki Service?

What is the Black List of Numbers and how to set it up in Oki-Toki for incoming, outgoing calls and for dialer.

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How to make an email template for a sales script in a contact center
02.08.2022 How to make an email template for a sales script in a contact center

Sales script email template – a tool for automated sending of emails from a conversation script, by event or using the API.

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Incoming call script: handling incoming calls from clients
26.07.2022 Incoming call script: handling incoming calls from clients

The inbox script is designed for a “warm”, competent client who requires information on various, narrow issues.

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Creating sales scripts from a Google Docs document
20.07.2022 Creating sales scripts from a Google Docs document

The sales script is an important optimization component of the call center. This note is about the convenience of importing a script into Oki-Toki directly from Google Docs.

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