Sales scripts

Dialog scripts, Sales scripts, Survey forms. Formats and field directories, using iFrame, how to schedule a call, letter, etc. Statistics, quotas, and report export.

This category is related to the products:

“Dialer”, “Voice Robot”,  “Cloud-Based Call Center”,  “Conversation Scripts”

Сценарии разговоров
How to avoid silence in conversations with clients
18.03.2024 How to avoid silence in conversations with clients

What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.

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Building a Hotline from Scratch
19.12.2023 Building a Hotline from Scratch

How to Set up a Hotline in Oki-Toki from Scratch: Configuration of Vital and Optional Components for Managing Incoming Calls.

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How to Create Sales Scripts from Google Docs Documents
19.10.2023 How to Create Sales Scripts from Google Docs Documents

Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!

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Sales script structure: What is a sales script, templates
19.09.2023 Sales script structure: What is a sales script, templates

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

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How to create a dialogue script with a client?
05.09.2023 How to create a dialogue script with a client?

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

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Multilingual Transcript: Speech Analytics and Conversation Evaluation in a Call Center
13.06.2023 Multilingual Transcript: Speech Analytics and Conversation Evaluation in a Call Center

How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.

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Sales-Driven Words and Phrases for Call Center Agents
30.05.2023 Sales-Driven Words and Phrases for Call Center Agents

Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!

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Script-Survey or Questionnaire for Survey (Cati) Research
18.05.2023 Script-Survey or Questionnaire for Survey (Cati) Research

This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.

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Ready-made scripts for the call-center: The conversation scenario of a call-center agent with a customer
15.05.2023 Ready-made scripts for the call-center: The conversation scenario of a call-center agent with a customer

What is a call center agent’s conversation script and how to use it in Oki-Toki.

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How to Add a Number to the Blacklist in the Oki-Toki Service?
22.09.2022 How to Add a Number to the Blacklist in the Oki-Toki Service?

What is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?

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