19.09.2023

Sales script structure

Learn all about the structure of a sales script: what a sales script is, its importance, and what templates you can use. Create effective sales scripts for your business and increase your sales conversion rate.

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05.09.2023

How to create a dialogue script with a client?

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

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13.06.2023

Multilingual transcript: speech analytics and conversation evaluation in a call center

How to enhance the quality of agents’ conversations using transcripts and evaluate their dialogues: speech analytics for Identifying problematic Calls.

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30.05.2023

Sales-driven words and phrases for call center agents

Words that sell: ready-to-use phrases and techniques for call center operators. Take note!

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26.05.2023

Techniques of сold сalling: Best sales scripts for phone sales

Implementing the right scripts will boost your sales! Read in our article how to prepare a script for cold calls.

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18.05.2023

Script-survey or Questionnaire for survey (CATI) research

This is a section of the landing page article. Write as a marketer with experience working as a manager in the sales department of a contact center.

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15.05.2023

Ready-made scripts for the call center: The conversation scenario of a call center agent with a customer

What is a call center agent’s conversation script and how to use it in Oki-Toki.

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26.07.2022

Efficient scripts for incoming calls: guaranteed quality customer service.

The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.

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27.03.2020

Voice bots for CC: 5 questions when buying

Do you need a voice robot? Contact center voice robots: 5 questions to ask when buying a system. Detailed calculation in the article.

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