Data security and protection
Access management in projects, protection of customer personal data, hiding numbers and fields in CRM, user roles, action history and changes in the system. Features of working in an outsourcing and “in-house” call center.
This section is related to products:
«Cloud сall сenter», «Corporate & Enterprise»
Popular
20.08.2025
How to connect external storage for call recordings (Google Drive and Dropbox)
Connect Google Drive and Dropbox to Oki-Toki for call storage. Comparison of internal and cloud storage, solving connection errors.
18.06.2025
Cybersecurity in the call center: How to protect client data
How to ensure data security in a call center? Effective ways to protect personal data of clients and employees.
15.05.2025
How to create a report on the work of a call center?
What reports are available for call centers in the Oki-Toki cloud system?
15.12.2024
How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.
22.07.2024
Call center agent conversation recordings
How to store and analyze operator call recordings in Oki-Toki
20.06.2024
Customer Data Protection: Exclusive Fields in Projects
Why is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.
16.04.2024
How to Set Up an Auto-Dialing System?
We have expanded the filtering capabilities within the Oki-Toki dialer and prepared a useful note about managing the customer base.
29.11.2023
White Label АТС: Как персонализация улучшает имидж и безопасность контакт-центра
Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.