OKI-TOKI Blog

Common SIP responses in the Oki-Toki service for internal and outsourced contact centers and the likely reasons for their occurrence.

What is a SIP Response, How It Works, Which Reports It Appears In, and What To Do. Part One.

Oki-Toki News for November-December 2019: new webhook capabilities, outbound webhook tariffication, priority queue. Find out more in our digest!

Oki-Toki Updates for June 2018. Testing voice recognition in IVR, launching tickets, optimizing user interface and CRM. Find out more in our blog!

Why a Contact Centre Needs Auto-Dialling and the Benefits of the Cloud-Based Oki-Toki System for Internal and Outsourcing CCs.

News for December 2017: agent’s station upgrade, new widget for the dashboard, a global update to the server park. Find out more in the article!

How to Set Up Automatic Number Conversion for Making Calls in a Contact Center: Key Rules and Validation.

SIP numbers in Kazakhstan – agents and prices. A systematic list of agents selling SIP numbers in Kazakhstan.

How to Hide Unwanted Calls in Oki-Toki: A Tool for Concealing Test and Non-Target Calls in Your Contact Centre

How to View the Customer Call History Without Opening the Call Report? How to highlight the important ones or the ones where a conversation took place? Taking all these factors into account, we have updated the “contact” feature in CRM.