Oki-Toki Blog

All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!

How to improve call center efficiency: key points, methods, useful tips and recommendations.

Learn More 10.09.2020

Oki-Toki News for June-July 2020: Service optimization, revamped report design, new pricing. Read our digest!

Learn More 08.08.2020

How to monitor an agent's outbound calls in a call center and calculate how many calls they should make?

Learn More 22.07.2020

Oki-Toki News for May 2020: Mass Operations Improvements, Consolidated Report Overhaul, and Other Service Enhancements. Read the Digest!

Learn More 19.06.2020

April 2020 Oki-Toki Updates: Time Zone Definition at Agent's Workstation and Major Bug Cleanup. Read More!

Learn More 15.05.2020

What to do if the browser does not detect an 'Agent's Microphone' in a call center computer? Find solutions in this article!

Learn More 06.05.2020

Oki-Toki News for March 2020: Manual Cloud Unloading, First Phase of Stenogram Implementation, and More. Read On!

Learn More 15.04.2020

6 Key Performance Indicators (KPIs) to Help You Better Evaluate the Effectiveness of Managers and Call Center Agents.

Learn More 13.04.2020

How to set up the management of operators at home, how to maintain the discipline of remote operators in order to avoid absenteeism-lateness.

Learn More 27.03.2020

Do you need a voice robot? Contact center voice robots: 5 questions to ask when buying a system. Detailed calculation in the article.

Learn More 27.03.2020