OKI-TOKI Blog

How to understand that you are losing a client? We analyze hidden signals and ways to retain the project.

How to choose a work schedule for agents, organize shifts efficiently, and plan workloads using a WFM approach.

Why do some outsourced call centers grow while others remain stagnant for years? We explore common mistakes, growth opportunities, and solutions powered by Oki-Toki.

What are the specifics of software for an outsourcing call center? We examine the features and capabilities of the Oki-Toki cloud service.

What is the rage index, how does this metric affect call center operations, why do customers get angry, and what should be done about it.

What is a SIP response, how it is generated and where it is displayed in Oki-Toki: an overview of SIP codes for call analysis.

How to connect telephony to a call center and what you need for setup.

How to connect SIP telephony in Poland and which provider to choose. Overview of operators and recommendations from Oki-Toki.

Connecting a SIP number in Ukraine: how to find the best provider and set up communication — recommendations from the Oki-Toki team

How to connect SIP telephony in Romania, which provider to choose, and Oki-Toki’s tips and recommendations for connecting a SIP number.