Step-by-step guide to creating an effective sales department from scratch
How to build a sales department: step-by-step plan, tips and recommendations from Oki-Toki
Settings in Oki-Toki
A section for self-configuring the system: access rights, projects, operator groups, incoming and outgoing calls, auto-dialing, chats, integrations, providers, reports, and KPI norms.
This section is related to the following products:
«Call center manager tools», «Omnichannel»
Cybersecurity in the call center: How to protect client data
How to ensure data security in a call center? Effective ways to protect personal data of clients and employees.
What the call report can show: Oki-Toki call log
How Call Reporting Can Benefit the Work of the Cloud Service Oki-Toki for In-House and Outsourced Contact Centers.
Voice menu: How does IVR with speech recognition work
How voice IVR works in Oki-Toki: setup, scenarios, voice commands, and benefits for customers and businesses
How to create a report on the work of a call center?
What call center reports are available in the Oki-Toki cloud system
Oki-Toki quotas: setup and use in CATI surveys
How to optimize the data collection process and make it even more accurate with Oki-Toki quotas?
Dialer Report: How to Collect Statistics on Dialer Calls?
Where to get a detailed report on dialing? Information about clients, task statuses, and dialed attempts.
Effective analytics for the contact center: How to create the perfect “Report”?
How to create an effective contact center work summary. How to keep management informed with "Reports".
Safety: call center projects
How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.
What is a SIP Trunk and how to create it in Oki-Toki
Learn what a SIP Trunk is and how easily you can set it up in Oki-Toki. It's an effective solution for communicating with clients and optimizing your business.