How to connect a dialer with transfer to an agent for CRM contact centers?
Step-by-step instruction on how to connect the Oki-Toki dialer service for contact centers with automatic connection to an agent.
Settings in Oki-Toki
A section for self-configuring the system: access rights, projects, operator groups, incoming and outgoing calls, auto-dialing, chats, integrations, providers, reports, and KPI norms.
This section is related to the following products:
«Call center manager tools», «Omnichannel»
Web Call from the Website – WebCall
Set up WebCall and GetCall for instant communication with customers and for increasing website conversion. Save your budget and improve service.
Step-by-step guide to importing contacts into CRM
How to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.
How to Protect Client Data Using Exclusive Fields in Oki-Toki Projects?
Customer data protection is one of the most important priorities for a call center. We offer a number of features that help call centers protect their customers' data.
Customer Support Chat: Omnichannel Chat in Oki-Toki
Discover how the Oki-Toki omnichannel platform helps call centers expand communications and improve agent efficiency by bringing telephony, messengers, social networks, and email together in one window.
How to create an email template for contact center?
Email template for sales script - a tool for automated sending of emails from the conversation script, on event or via API.
How to set up automatic customer dialing with a robot?
Discover how to set up automatic customer dialing with a robot in the Oki-Toki service to enhance the efficiency of the call center, save time, and improve customer service quality.
How to configure a user group in Oki-Toki?
How to set up user groups in Oki-Toki to enhance call center efficiency. Optimize your call center's operations with the help of user groups!
Call tagging: How can an agent comment on calls?
Discover how to enhance the efficiency of your call center with call tagging. Leave comments on calls to improve customer service quality.
How to organize a role system in a call center?
Discover what accessibilities in a contact center are and how to create, modify roles and effectively manage them in the Oki-Toki service.