Settings in Oki-Toki

Discover what accessibilities in a contact center are and how to create, modify roles and effectively manage them in the Oki-Toki service.

How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.

How to set up the work of an agent, create a profile for him in Oki-Toki, add him to a group and what to grant access to.

Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.

What is a ‘callback’ Callback, how to set up communication with the client through the website, autodialing lost customers. Callback service for the website.

How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.

How to set up a VIP call queue for priority subscribers of a call centre, VIP number list, and call scripts.

What is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?