Settings in Oki-Toki

How to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.

Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.

Email template for sales script – a tool for automated sending of emails from the conversation script, on event or via API.

Discover how to set up automatic customer dialing with a robot in the Oki-Toki service to enhance the efficiency of the call center, save time, and improve customer service quality.

How to set up user groups in Oki-Toki to enhance call center efficiency. Optimize your call center’s operations with the help of user groups!

Discover what accessibilities in a contact center are and how to create, modify roles and effectively manage them in the Oki-Toki service.

How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.

How to set up the work of an agent, create a profile for him in Oki-Toki, add him to a group and what to grant access to.