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Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.

What is a “Callback”, how to set up communication with clients through a website, dialer of lost clients.

How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.

How to Set Up a VIP Call Queue for Priority Subscribers of a Call Centre, VIP Number List, and Call Scripts.

What is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?

In this video, we’ll explain how to manage user rights in the Oki-Toki service for contact centers, track their actions and exclude them.

Video instruction on how to act if the hold, forward, conference, end buttons do not work.

Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls

Case Study: Handling a customer’s request via an automated callback system- ‘Oki-Toki’ coming from the customer portal in a status: incomplete (invalid request).

Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.