Settings in Oki-Toki

Set up WebCall and GetCall for instant communication with customers and to increase website conversion. Save on your budget and improve service.

How to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.

Customer data protection is one of the most important priorities for a call center. We offer a number of features that help call centers protect their customers’ data.

Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.

Email template for sales script – a tool for automated sending of emails from the conversation script, on event or via API.

Discover how to set up automatic customer dialing with a robot in the Oki-Toki service to enhance the efficiency of the call center, save time, and improve customer service quality.

How to set up user groups in Oki-Toki to enhance call center efficiency. Optimize your call center’s operations with the help of user groups!

Discover how to enhance the efficiency of your call center with call tagging. Leave comments on calls to improve customer service quality.

Discover what accessibilities in a contact center are and how to create, modify roles and effectively manage them in the Oki-Toki service.

How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.