Settings in Oki-Toki
A section for self-configuring the system: access rights, projects, operator groups, incoming and outgoing calls, auto-dialing, chats, integrations, providers, reports, and KPI norms.
This section is related to the following products:
«Call center manager tools», «Omnichannel»
Popular
18.02.2026
How to add a number to the blacklist in the Oki-Toki service?
What is a Blacklist of numbers and how to configure it in Oki-Toki for incoming, outgoing calls, and for dialer.
09.02.2026
What is an auto-informer, why a call center needs it and how to set up a voice message in oki-toki.
19.12.2025
CRM form reports: log, statistics, and analytics
Everything about working with CRM reports in Oki-Toki: filter settings, templates, export and automatic reports.
18.12.2025
How to assign a client to an agent?
How to distribute calls and assign a client to an agent or a group of managers. Recommendations for settings in Oki-Toki.
24.11.2025
Oki-Toki: e-commerce call & chat
How does “Oki-Toki: e-commerce call & chat” help combine calls and messengers in one widget? A guide to setup and implementation.
05.09.2025
How to set up a SIP provider in Oki-Toki: SIP-client
How to connect a SIP provider in Oki-Toki, registration via SIP-Client, logging, and reporting.
20.08.2025
How to connect external storage for call recordings (Google Drive and Dropbox)
Connect Google Drive and Dropbox to Oki-Toki for call storage. Comparison of internal and cloud storage, solving connection errors.
06.08.2025
Step-by-step guide to creating an effective sales department from scratch
How to build a sales department: step-by-step plan, tips and recommendations from Oki-Toki
18.06.2025
Cybersecurity in the call center: How to protect client data
How to ensure data security in a call center? Effective ways to protect personal data of clients and employees.