Настройки в Оки-Токи

Section on self-configuring the system: access rights, projects, operator groups, inbound calls, outbound calls and autodialing, chats, integrations, providers, reports, and KPI standards.

18.06.2025

Cybersecurity in the call center: How to protect client data

How to ensure data security in a call center? Effective ways to protect personal data of clients and employees.

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19.05.2025

What the call report can show: Oki-Toki call log

How Call Reporting Can Benefit the Work of the Cloud Service Oki-Toki for In-House and Outsourced Contact Centers.

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16.05.2025

Voice Menu: How does IVR with Speech Recognition Work

How to switch from button-based IVR menu to voice. Configuring voice and hybrid IVR in the Oki-Toki service for contact centers.

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15.05.2025

How to create a report on the work of a call center?

What reports are available for call centers in the Oki-Toki cloud system?

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15.04.2025

Oki-Toki quotas: setup and use in CATI surveys

How to optimize the data collection process and make it even more accurate with Oki-Toki quotas?

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20.02.2025

Dialer Report: How to Collect Statistics on Dialer Calls?

Where to get a detailed report on dialing? Information about clients, task statuses, and dialed attempts.

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18.02.2025

Effective Analytics for the Contact Center: How to Create the Perfect “Report”?

How to Create an Effective Contact Center Work Summary. How to Keep Management Informed with “Reports”.

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15.12.2024

Safety: Call Center Projects

How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.

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14.11.2024

What is a SIP Trunk and How to Create it in oki-toki

Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.

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29.10.2024

How to connect a dialer with transfer to an agent for CRM contact centers?

Step-by-step instruction on how to connect the Oki-Toki dialer service for contact centers with automatic connection to an agent.

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