What is needed to connect a SIP number to a call center
How to connect telephony to a call center and what you need for setup.
Settings in Oki-Toki
A section for self-configuring the system: access rights, projects, operator groups, incoming and outgoing calls, auto-dialing, chats, integrations, providers, reports, and KPI norms.
This section is related to the following products:
«Call center manager tools», «Omnichannel»
Events, webhooks, and integrations in Oki-Toki
How events and integrations work in Oki-Toki, setup specifics and useful use cases.
How to add a number to the blacklist in the Oki-Toki service?
What is a Blacklist of numbers and how to configure it in Oki-Toki for incoming, outgoing calls, and for dialer.
Voice auto-informer
What is an auto-informer, why a call center needs it and how to set up a voice message in Oki-Toki.
CRM form reports: log, statistics, and analytics
Everything about working with CRM reports in Oki-Toki: filter settings, templates, export and automatic reports.
How to assign a client to an agent?
How to distribute calls and assign a client to an agent or a group of managers. Recommendations for settings in Oki-Toki.
Oki-Toki: e-commerce call & chat
How does "Oki-Toki: e-commerce call & chat" help combine calls and messengers in one widget? A guide to setup and implementation.
How to set up a SIP provider in Oki-Toki: SIP-client
How to connect a SIP provider in Oki-Toki, registration via SIP-Client, logging, and reporting.
How to connect external storage for call recordings (Google Drive and Dropbox)
Connect Google Drive and Dropbox to Oki-Toki for call storage. Comparison of internal and cloud storage, solving connection errors.