Настройки в Оки-Токи
Section on self-configuring the system: access rights, projects, operator groups, inbound calls, outbound calls and autodialing, chats, integrations, providers, reports, and KPI standards.
Popular
18.06.2025
Cybersecurity in the call center: How to protect client data
How to ensure data security in a call center? Effective ways to protect personal data of clients and employees.
19.05.2025
What the call report can show: Oki-Toki call log
How Call Reporting Can Benefit the Work of the Cloud Service Oki-Toki for In-House and Outsourced Contact Centers.
16.05.2025
Voice Menu: How does IVR with Speech Recognition Work
How to switch from button-based IVR menu to voice. Configuring voice and hybrid IVR in the Oki-Toki service for contact centers.
15.05.2025
How to create a report on the work of a call center?
What reports are available for call centers in the Oki-Toki cloud system?
15.04.2025
Oki-Toki quotas: setup and use in CATI surveys
How to optimize the data collection process and make it even more accurate with Oki-Toki quotas?
20.02.2025
Dialer Report: How to Collect Statistics on Dialer Calls?
Where to get a detailed report on dialing? Information about clients, task statuses, and dialed attempts.
18.02.2025
Effective Analytics for the Contact Center: How to Create the Perfect “Report”?
How to Create an Effective Contact Center Work Summary. How to Keep Management Informed with “Reports”.
15.12.2024
How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.
14.11.2024
What is a SIP Trunk and How to Create it in oki-toki
Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.
29.10.2024
How to connect a dialer with transfer to an agent for CRM contact centers?
Step-by-step instruction on how to connect the Oki-Toki dialer service for contact centers with automatic connection to an agent.