Voice bot and AI
Setting up a voice bot, call statistics, speech analytics, speech synthesis and recognition, call and dialogue scripts. Popular use cases with voice bots, auto-operators, IVR, and CRM integration.
This section is related to products:
«Dialer», «Voice mailings», «Voice robot», «Conversation assessment»
Popular
22.09.2023
Detecting voicemail when calling
What is an answering machine and how to recognize it when auto-calling customers, the technology of detecting an answering machine in a call center, pros and cons.
04.07.2023
Predictive Dialing: How It Works and How to Connect Predictive Dialing?
Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.
13.06.2023
Multilingual transcript: speech analytics and conversation evaluation in a call center
How to enhance the quality of agents’ conversations using transcripts and evaluate their dialogues: speech analytics for Identifying problematic Calls.
16.05.2023
Interactive voice menu. What is a voice menu (IVR), how to set it up in Oki-Toki, what functions it performs in a call center, and how it can be used.
14.02.2023
Virtual Agent: A Business Idea for the Call Center
How a Virtual Agent Can Help a Call Center Reduce Load on Live Agents and Boost Customer Loyalty.
18.02.2022
Automated Analysis of Calls and Telephone Conversations
Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.
08.10.2020
Calling modes in Oki-Toki: how to (not) get everyone.
Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!
27.03.2020
Voice bots for CC: 5 questions when buying
Do you need a voice robot? Contact center voice robots: 5 questions to ask when buying a system. Detailed calculation in the article.
23.01.2020
Automated Dialing of Debtors: How to Automate Debt Collection Calls?
In this article, we will discuss why it’s better to abandon manual dialing of debtors and what call center tools can aid in automating the process.
16.08.2019
The Auto Informer with voice messaging, a click of a button.
What is an auto-informer, how to set it up and the benefits it brings to the call center. Voice message or button press.