Voice bot and voice messages

How to set up a voice bot, call statistics and KPI of a voice bot, speech synthesis and recognition, dialogue scenarios, How to train a bot for a call center, popular cases with a voice bot, auto-operator, hybrid IVR, voice bot integration with CRM.

The rubric is related to products:

“Auto Call” , “Voice Mail” , “Voice Bot” , “Conversation Evaluation”

Голосовой бот, голосовые сообщения
Working with the voice menu (IVR) in Oki-Toki
16.05.2023 Working with the voice menu (IVR) in Oki-Toki

What is the Voice Menu (IVR), how to set it up in Oki-Toki, what functions it performs in the call center and how it can be used.

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Virtual operator: a business idea for a call center
14.02.2023 Virtual operator: a business idea for a call center

How a virtual operator will help a call center reduce the burden on real operators and increase customer loyalty.

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Call from the site – WebCall
27.01.2023 Call from the site – WebCall

What is a Web call from a website, how to call a call center from a browser, setting up WebCall in Oki-Toki, advantages and benefits for business.

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Major updates 2022: service for contact centers
30.12.2022 Major updates 2022: service for contact centers

What updates has Oki-Toki released this year? \"Chats\", AI, robot operator and other important tools in our service for contact centers.

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Creating sales scripts from a Google Docs document
20.07.2022 Creating sales scripts from a Google Docs document

The sales script is an important optimization component of the call center. This note is about the convenience of importing a script into Oki-Toki directly from Google Docs.

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Speech recognition: billing of the voice robot
22.06.2022 Speech recognition: billing of the voice robot

The Speech Recognition function frees operators from projects with the same type of customer survey. Find out about fares in Oki-Toki

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Calling modes in Oki-Toki: how to (not) get everyone.
08.10.2020 Calling modes in Oki-Toki: how to (not) get everyone.

Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!

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How does telephony for a call center work?
06.08.2020 How does telephony for a call center work?

Five reasons why you should reboot your contact center. Improving the call center with Oki-Toki.

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Automatic analysis of calls and telephone conversations
08.06.2020 Automatic analysis of calls and telephone conversations

Five main examples of using speech analytics in the Oki-Toki service for internal and outsourced contact centers.

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Contact center voice robots: 5 questions when buying a system
27.03.2020 Contact center voice robots: 5 questions when buying a system

Do you need a voice robot? Contact center voice robots: 5 questions when buying a system Approximate calculation in the article. Read more…

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