Voice bot and voice messages

How to switch from button-based IVR menu to voice. Configuring voice and hybrid IVR in the Oki-Toki service for contact centers.

The “Speech Recognition” feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki

What is a Web Call from a Website, How to Call a Call Center from a Browser, Setting up WebCall in Oki-Toki, Advantages and Benefits for Business.

Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.

Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.

How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.

What is Interactive Voice Response (IVR), how to set it up in Oki-Toki, what functions it performs in the call center and the possible use cases.

How a Virtual Agent Can Help a Call Center Reduce Load on Live Agents and Boost Customer Loyalty.

What updates has Oki-Toki launched this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.

Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.