Voice bot and AI

How speech recognition and synthesis technologies (STT and TTS) help businesses improve communications and gain a market advantage.

How to switch from button-based IVR menu to voice. Configuring voice and hybrid IVR in the Oki-Toki service for contact centers.

The “Speech Recognition” feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki

Set up WebCall and GetCall for instant communication with customers and to increase website conversion. Save on your budget and improve service.

Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.

What is an answering machine and how to recognize it when auto-calling customers, the technology of detecting an answering machine in a call center, pros and cons.

Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.

How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.

What is Interactive Voice Response (IVR), how to set it up in Oki-Toki, what functions it performs in the call center and the possible use cases.

How a Virtual Agent Can Help a Call Center Reduce Load on Live Agents and Boost Customer Loyalty.