09.02.2026

Voice auto-informer

What is an auto-informer, why a call center needs it and how to set up a voice message in oki-toki.

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17.12.2025

How AI is changing the rules of the game in contact centers

AI technologies that are already working today.

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16.12.2025

The agent of the future – from executor to relationship moderator

Why your profession won’t disappear, but will become more valuable.

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16.12.2025

Overview of basic office automations with n8n

How does n8n put office routine on autopilot without programming skills?

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25.11.2025

Solutions from ElevenLabs for contact centers

Considering implementing a voice AI agent? ElevenLabs review: architecture, platform capabilities, and voice bot creation.

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04.11.2025

Oki-Toki premium services: how to make call center operations even more convenient

Personal domain, client number masking, two-way transcript, reports, speech synthesis and recognition — features that make your call center more efficient.

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07.10.2025

Neural STT and TTS: Voice as a competitive advantage

How speech recognition and synthesis technologies (STT and TTS) help businesses improve communications and gain a market advantage.

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16.05.2025

Voice menu: How does IVR with speech recognition work

How to switch from button-based IVR menu to voice. Configuring voice and hybrid IVR in the Oki-Toki service for contact centers.

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05.11.2024

Voice Recognition: How to improve the efficiency of your call center

The “Speech Recognition” feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki

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14.10.2024

Web Call from the Website – WebCall

Set up WebCall and GetCall for instant communication with customers and to increase website conversion. Save on your budget and improve service.

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