How to set up a Hotline from scratch?
How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.
Settings in Oki-Toki
A section for self-configuring the system: access rights, projects, operator groups, incoming and outgoing calls, auto-dialing, chats, integrations, providers, reports, and KPI norms.
This section is related to the following products:
«Call center manager tools», «Omnichannel»
How to create a customer dialogue script?
Detailed instructions on how to set up a dialogue script in the Oki-Toki service for in-house and outsourcing contact centers.
Predictive Dialing: How It Works and How to Connect Predictive Dialing?
Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center's operations.
How to set up the agent’s work — Oki-Toki
How to set up the work of an agent, create a profile for him in Oki-Toki, add him to a group and what to grant access to.
Callback – a Return call service at Oki-Toki
What is a 'callback' Callback, how to set up communication with the client through the website, autodialing lost customers. Callback service for the website.
Instructions: How to connect a SIP phone to a call center
How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.
VIP caller queue and VIP number list at the call center
How to set up a VIP call queue for priority subscribers of a call centre, VIP number list, and call scripts.
Video Series “What to Do”: Working with User Rights
In this video, we'll explain how to manage user rights in the Oki-Toki service for contact centers, track their actions and exclude them.
What to Do video series: Buttons are not working at the operator workstation
Video guide on what to do if the hold, transfer, conference, and end call buttons do not work.
The Video Series: What to Do When an Agent Doesn’t Receive Calls
Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls