Настройки в Оки-Токи
Section on self-configuring the system: access rights, projects, operator groups, inbound calls, outbound calls and autodialing, chats, integrations, providers, reports, and KPI standards.
Popular
08.10.2020
Calling modes in Oki-Toki: how to (not) get everyone.
Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!
06.05.2020
The Browser Can’t Detect the Microphone: How Do You Enable Microphone Access in Your Browser?
What to do if the browser does not detect an ‘Agent’s Microphone’ in a call center computer? Find solutions in this article!
29.06.2019
SMS Routing: SMS Gateway for Your Website
3 steps that help to create a route and send your first SMS along it.
22.04.2019
Personalized Callback Tasks, or Sticky Callback
Securing contacts for a specific or current user in callback mode. A missed call is secured for the last agent.
20.12.2017
How to Automate Dialing Numbers?
Why a Contact Centre Needs Auto-Dialling and the Benefits of the Cloud-Based Oki-Toki System for Internal and Outsourcing CCs.
18.10.2016
Automatic Number Conversion During Import
How to Set Up Automatic Number Conversion for Making Calls in a Contact Center: Key Rules and Validation.
18.05.2016
How to hide calls from reports
How to Hide Unwanted Calls in Oki-Toki: A Tool for Concealing Test and Non-Target Calls in Your Contact Centre
18.01.2016
How to Connect a SIP Number to a Call Center: All You Need to Know
Connecting a SIP number to a contact center in the Oki-Toki system. SIP registration. How to control the connection (registration).