Settings in Oki-Toki
A section for self-configuring the system: access rights, projects, operator groups, incoming and outgoing calls, auto-dialing, chats, integrations, providers, reports, and KPI norms.
This section is related to the following products:
«Call center manager tools», «Omnichannel»
Popular
08.12.2020
Video Series “What to Do”: Working with User Rights
In this video, we’ll explain how to manage user rights in the Oki-Toki service for contact centers, track their actions and exclude them.
08.12.2020
Video series "What to do": Buttons in the operating place do not work
Video instruction on how to act if the hold, forward, conference, end buttons do not work.
08.12.2020
The Video Series: What to Do When an Agent Doesn’t Receive Calls
Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls
23.11.2020
How to manage an invalid call back request
Case study: Handling a customer’s request via an automated callback system-‘Oki-Toki’ coming from the customer portal in a status: incomplete (invalid request).
11.11.2020
Oki-Toki Tools for Outsourcing Call Centers
Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, briefs, call scripts, CRM.
08.10.2020
Calling modes in Oki-Toki: how to (not) get everyone.
Details about all dialer modes of the service for Oki-Toki contact centers. Read our blog right now!
06.05.2020
The Browser Can’t Detect the Microphone: How Do You Enable Microphone Access in Your Browser?
What to do if the browser does not detect an ‘Agent’s Microphone’ in a call center computer? Find solutions in this article!
22.04.2019
Personalized Callback Tasks, or Sticky Callback
Securing contacts for a specific or current user in callback mode. A missed call is secured for the last agent.
20.12.2017
How to Automate Dialing Numbers?
Why a Contact Centre Needs Auto-Dialling and the Benefits of the Cloud-Based Oki-Toki System for Internal and Outsourcing CCs.
18.10.2016
Automatic Number Conversion During Import
How to Set Up Automatic Number Conversion for Making Calls in a Contact Center: Key Rules and Validation.