Settings in Oki-Toki

Detailed instructions on how to set up a dialogue script in the oki-toki service for in-house and outsourcing contact centers.

Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.

How to set up the work of an agent, create a profile for him in Oki-Toki, add him to a group and what to grant access to.

Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.

What is a ‘callback’ Callback, how to set up communication with the client through the website, autodialing lost customers. Callback service for the website.

How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.

How to set up a VIP call queue for priority subscribers of a call centre, VIP number list, and call scripts.

In this video, we’ll explain how to manage user rights in the Oki-Toki service for contact centers, track their actions and exclude them.

Video instruction on how to act if the hold, forward, conference, end buttons do not work.

Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls