Outsourcing
“Articles and notes for outsourcing contact centers on how to calculate the required number of agents, unit economics in a call center, managing access to data in a call center, project management in oki-toki, calculating the cost of calls and work in a project, how to make reports for clients.
The category is related to products:
“Dialer”, “Voice Mailings”, “Voice Robot”, “Smart Reports”, “Cloud Call Center”, “Conversation Assessment”, “Conversation Scripts”
Популярное
29.11.2023
White Label АТС: Как персонализация улучшает имидж и безопасность контакт-центра
Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.
19.10.2023
How to Create Sales Scripts from Google Docs Documents
Discover a simple way to create sales scripts from Google Docs in the Oki-Toki system. Boost your sales now!
19.09.2023
Sales script structure: What is a sales script, templates
Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.
05.09.2023
How to create a dialogue script with a client?
Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
21.07.2023
Everything you need to know about SIP numbers: How to buy and where to use
How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.
27.06.2023
Oki-Toki: 5 questions about SLA
What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.
13.06.2023
Multilingual Transcript: Speech Analytics and Conversation Evaluation in a Call Center
How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.
30.05.2023
Sales-Driven Words and Phrases for Call Center Agents
Top 10 selling phrases for contact center agents that will boost call conversion to sales. Take note!
16.05.2023
What is Interactive Voice Response (IVR), how to set it up in Oki-Toki, what functions it performs in the call center and the possible use cases.
15.05.2023
What is a call center agent’s conversation script and how to use it in Oki-Toki.