PBX and SIP-telephony
Virtual PBX, SIP telephony setup, incoming call queues, outgoing call routing. Incoming statistics, cost calculation, FCR, and call tracking.
This category is related to products:
«Dialer», «Voice mailing», «Voice robot», «Smart reports»
Popular
05.09.2025
How to set up a SIP provider in Oki-Toki: SIP-client
How to connect a SIP provider in Oki-Toki, registration via SIP-Client, logging, and reporting.
21.07.2025
What is Customer Development and how to implement it effectively?
What is the Customer Development method and how it can help you create a sought-after product.
23.06.2025
Handling inbound calls: The advantages of a cloud-based call center
How to improve the quality of the inbound line and what a cloud call-center offers: savings, flexibility, control.
15.05.2025
How to create a report on the work of a call center?
What call center reports are available in the Oki-Toki cloud system
10.02.2025
Communication tools in Oki-Toki: Everything necessary for a call center
What communication tools are available in Oki-Toki and how to use them to establish effective communication in a call center.
11.10.2024
How to create a SIP-call report?
Detailed instructions on how to collect SIP-call data in the Oki-Toki service.
22.07.2024
Call center agent conversation recordings
How to store and analyze operator call recordings in Oki-Toki
13.05.2024
Call filter: How to set up and use to improve reporting
Need to conceal your calls? Use the Oki-Toki call filter! Learn how to set up and use this option to improve your reporting.
22.02.2024
How to configure a user group in Oki-Toki?
How to set up user groups in Oki-Toki to enhance call center efficiency. Optimize your call center’s operations with the help of user groups!
20.02.2024
Statistics on incoming calls in the contact center
Incoming Calls Statistics — a feature that allows the analysis of incoming calls to the contact center numbers.