PBX and SIP-telephony
Using a virtual PBX. Setup: SIP telephony, incoming call queue, outgoing call routing. Statistics on incoming calls, project call cost, FCR, and call tracking.
This category is related to products:
>What is a Web-Call from a Website, How to Make a Call to a Contact Center from a Browser, Setting up WebCall in Oki-Toki, Advantages and Benefits for Business.
Learn More
What updates has Oki-Toki launched this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.
Learn More
How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.
Learn More
How to Conceal Test or Non-Target Calls from the Overall Statistics: A Comprehensive Guide on How the Call Filter Works in Oki-Toki
Learn More
What is agent tariffication, how to calculate customer tariffs in the Oki-Toki service, the formula for rounding the agent’s working time.
Learn More
How to Set Up a VIP Call Queue for Priority Subscribers of a Call Centre, VIP Number List, and Call Scripts.
Learn More
What is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?
Learn More
How to Set Up Number Conversion in the Oki-Toki Cloud Service for In-house and Outsourced Contact Centers
Learn More
How to check the working hours of agents, view the history status report of a single user in the workspace, and settings and capabilities in Oki-Toki.
Learn More
This is how the call report will aid in the operation of the cloud service ‘Oki-Toki’ for in-house and outsourcing contact centres.
Learn More