PBX and SIP-telephony

How to set up user groups in Oki-Toki to enhance call center efficiency. Optimize your call center’s operations with the help of user groups!

Incoming Calls Statistics — a feature that allows the analysis of incoming calls to the contact center numbers.

Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.

How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.

Step-by-Step Guide to Adding Funds in the Oki-Toki Cloud Service. Instructions for Quick and Easy Refill.

Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.

What is an answering machine and how to recognize it when auto-calling customers, the technology of detecting an answering machine in a call center, pros and cons.

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.

What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.