PBX and SIP-telephony

Using a virtual PBX. Settings: SIP telephony, incoming call queues, outgoing call routing. Incoming statistics, cost of calls in the project, FCR and call tracking.

Section is related to products:

«Dialer», «Voice mailing», «Voice robot», «Smart reports»

sip АТС
Call from the site – WebCall
27.01.2023 Call from the site – WebCall

What is a Web call from a website, how to call a call center from a browser, setting up WebCall in Oki-Toki, advantages and benefits for business.

More
Major updates 2022: service for contact centers
30.12.2022 Major updates 2022: service for contact centers

What updates has Oki-Toki released this year? Chats, AI, robot operator and other important tools in our service for contact centers.

More
Instructions: How to connect a SIP phone to a call center
28.12.2022 Instructions: How to connect a SIP phone to a call center

How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.

More
Call filter to Oki-Toki
28.10.2022 Call filter to Oki-Toki

How to hide test or non-targeted calls from general statistics. Detailed instructions on how the call filter works in Oki-Toki.

More
Tariffication of operators in the contact center
24.10.2022 Tariffication of operators in the contact center

What is the tariffication of operators, how to calculate the customer’s tariffs in the Oki-Toki service, the formula for rounding the operator’s working hours.

More
VIP call queue and list of VIP numbers in the call center
10.10.2022 VIP call queue and list of VIP numbers in the call center

How to set up a VIP call queue for priority call center subscribers, a VIP list of numbers and call scenarios.

More
Blacklist of numbers in the call center
22.09.2022 Blacklist of numbers in the call center

What is the Black List of Numbers and how to set it up in Oki-Toki for incoming, outgoing calls and for dialer.

More
Format and conversion of numbers in Oki-Toki
06.09.2022 Format and conversion of numbers in Oki-Toki

How to set up number translation in the cloud service for Oki-Toki’s internal and outsourced contact centers.

More
Agents Working Time: Status History Report
25.08.2022 Agents Working Time: Status History Report

How to check the working hours of operators, view the status history report of one user in the workplace, settings and opportunities in Oki-Toki.

More
Contact center incoming call statistics
12.07.2022 Contact center incoming call statistics

Incoming call statistics is a functionality that allows you to analyze incoming calls to contact center numbers.

More

Leave a request and get detailed advice from a specialist.

    Agreement on the processing of personal data