PBX and SIP-telephony
Virtual PBX, SIP telephony setup, incoming call queues, outgoing call routing. Incoming statistics, cost calculation, FCR, and call tracking.
This category is related to products:
«Dialer», «Voice mailing», «Voice robot», «Smart reports»
Popular
05.09.2025
How to set up a SIP provider in Oki-Toki: SIP-client
How to connect a SIP provider in Oki-Toki, registration via SIP-Client, logging, and reporting.
21.07.2025
What is Customer Development and how to implement it effectively?
What is the Customer Development method and how it can help you create a sought-after product.
23.06.2025
Handling inbound calls: The advantages of a cloud-based call center
How to improve the quality of the inbound line and what a cloud call-center offers: savings, flexibility, control.
15.05.2025
How to create a report on the work of a call center?
What call center reports are available in the Oki-Toki cloud system
22.07.2024
Call center agent conversation recordings
How to store and analyze operator call recordings in Oki-Toki
13.05.2024
Call filter: How to set up and use to improve reporting
Need to conceal your calls? Use the Oki-Toki call filter! Learn how to set up and use this option to improve your reporting.
22.02.2024
How to configure a user group in Oki-Toki?
How to set up user groups in Oki-Toki to enhance call center efficiency. Optimize your call center’s operations with the help of user groups!
20.02.2024
Statistics on incoming calls in the contact center
Incoming Calls Statistics — a feature that allows the analysis of incoming calls to the contact center numbers.
27.12.2023
How does telephony for a call center work?
Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.
19.12.2023
How to set up a Hotline from scratch?
How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.