PBX and SIP-telephony
Using a virtual PBX. Settings: SIP telephony, incoming call queues, outgoing call routing. Incoming statistics, cost of calls in the project, FCR and call tracking.
The rubric is related to the products:
“Autocall” , “Voice mailings” , “Voice robot” , “Smart reports”
The instruction will help to integrate AMO CRM with the Oki-Toki cloud service. Opportunities and job description.
More
What is a Web call from a website, how to call a call center from a browser, setting up WebCall in Oki-Toki, advantages and benefits for business.
More
What updates has Oki-Toki released this year? \"Chats\", AI, robot operator and other important tools in our service for contact centers.
More
How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.
More
How to hide test or non-targeted calls from general statistics. Detailed instructions on how the call filter works in Oki-Toki.
More
What is the tariffication of operators, how to calculate the customer’s tariffs in the Oki-Toki service, the formula for rounding the operator’s working hours.
More
How to set up a VIP call queue for priority call center subscribers, a VIP list of numbers and call scenarios.
More
What is the Black List of Numbers and how to set it up in Oki-Toki for incoming, outgoing calls and for dialer.
More
How to set up number translation in the cloud service for Oki-Toki’s internal and outsourced contact centers.
More
How to check the working hours of operators, view the status history report of one user in the workplace, settings and opportunities in Oki-Toki.
More