PBX and SIP-telephony

Using a virtual PBX. Settings: SIP telephony, incoming call queues, outgoing call routing. Incoming statistics, cost of calls in the project, FCR and call tracking.

The rubric is related to the products:

“Autocall” , “Voice mailings” , “Voice robot” , “Smart reports”

sip АТС
How to integrate a call center with AmoCRM?
20.03.2023 How to integrate a call center with AmoCRM?

The instruction will help to integrate AMO CRM with the Oki-Toki cloud service. Opportunities and job description.

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Call from the site – WebCall
27.01.2023 Call from the site – WebCall

What is a Web call from a website, how to call a call center from a browser, setting up WebCall in Oki-Toki, advantages and benefits for business.

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Major updates 2022: service for contact centers
30.12.2022 Major updates 2022: service for contact centers

What updates has Oki-Toki released this year? \"Chats\", AI, robot operator and other important tools in our service for contact centers.

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Instructions: How to connect a SIP phone to a call center
28.12.2022 Instructions: How to connect a SIP phone to a call center

How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.

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Call filter to Oki-Toki
28.10.2022 Call filter to Oki-Toki

How to hide test or non-targeted calls from general statistics. Detailed instructions on how the call filter works in Oki-Toki.

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Tariffication of operators in the contact center
24.10.2022 Tariffication of operators in the contact center

What is the tariffication of operators, how to calculate the customer’s tariffs in the Oki-Toki service, the formula for rounding the operator’s working hours.

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VIP call queue and list of VIP numbers in the call center
10.10.2022 VIP call queue and list of VIP numbers in the call center

How to set up a VIP call queue for priority call center subscribers, a VIP list of numbers and call scenarios.

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How to add a blacklist number in the Oka Toki service?
22.09.2022 How to add a blacklist number in the Oka Toki service?

What is the Black List of Numbers and how to set it up in Oki-Toki for incoming, outgoing calls and for dialer.

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Transforming the number to the international format online to Oki-Toki
06.09.2022 Transforming the number to the international format online to Oki-Toki

How to set up number translation in the cloud service for Oki-Toki’s internal and outsourced contact centers.

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Agents Working Time: Status History Report
25.08.2022 Agents Working Time: Status History Report

How to check the working hours of operators, view the status history report of one user in the workplace, settings and opportunities in Oki-Toki.

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