PBX and SIP-telephony

Utilizing Virtual PBX. Settings: SIP telephony, incoming call queues, routing of outgoing calls. Statistics of incoming, cost of calls in the project, FCR and call tracking.

This section relates to products:

“Auto Dialer”, “Voice Mailing”, “Voice Bot”, “Smart Reports”

sip АТС
How to create a dialogue script with a client?
05.09.2023 How to create a dialogue script with a client?

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

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Everything you need to know about SIP numbers: How to buy and where to use
21.07.2023 Everything you need to know about SIP numbers: How to buy and where to use

How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.

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Oki-Toki: 5 questions about SLA
27.06.2023 Oki-Toki: 5 questions about SLA

What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.

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How to integrate a call center with AmoCRM?
20.03.2023 How to integrate a call center with AmoCRM?

This guide will assist in integrating AMO CRM with the cloud service Oki-Toki. Opportunities and description of operation.

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Improve Customer Engagement with Website Call Button
27.01.2023 Improve Customer Engagement with Website Call Button

What is a Web Call from a Website, how to make a call to a call center from a browser, setting up WebCall in Oki-Toki, benefits and value for business.

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Major updates 2022: service for contact centers
30.12.2022 Major updates 2022: service for contact centers

What updates has Oki-Toki rolled out this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.

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Instructions: How to connect a SIP phone to a call center
28.12.2022 Instructions: How to connect a SIP phone to a call center

How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.

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Call Filtering in Oki-Toki
28.10.2022 Call Filtering in Oki-Toki

How to hide test or non-targeted calls from general statistics. Detailed instructions on how the call filter works in Oki-Toki.

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Tariffication of operators in the contact center
24.10.2022 Tariffication of operators in the contact center

What is the tariffication of operators, how to calculate the customer’s tariffs in the Oki-Toki service, the formula for rounding the operator’s working hours.

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VIP call queue and list of VIP numbers in the call center
10.10.2022 VIP call queue and list of VIP numbers in the call center

How to Set Up a VIP Call Queue for Priority Subscribers of a Call Centre, VIP Number List, and Call Scripts.

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