PBX and SIP-telephony
Using a virtual PBX. Setup: SIP telephony, incoming call queue, outgoing call routing. Statistics on incoming calls, project call cost, FCR, and call tracking.
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Call center agent conversation records are an essential source of information. It’s like the black box of an airplane: it helps understand what went wrong and how to fix it. In this article, we will discuss how to properly analyze and store data in Oki-Toki, to maximize its benefits.
Learn MoreHow to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.
Learn MoreNeed to conceal your calls? Use the Oki-Toki call filter! Learn how to set up and use this option to improve your reporting.
Learn MoreWhy does a call center need user groups, how to add agents to them, how to configure them wisely, and where to apply.
Learn MoreIncoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.
Learn MoreFive Reasons Why You Should Reboot Your Contact Centre. Enhancing your Call Centre with Oki-Toki.
Learn MoreHow to Set up a Hotline in Oki-Toki from Scratch: Configuration of Vital and Optional Components for Managing Incoming Calls.
Learn MoreGuide: How to Top Up Your Oki-Toki Cloud Service Balance.
Learn MoreRemake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.
Learn MoreDetailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
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