PBX and SIP-telephony

Using a virtual PBX. Setup: SIP telephony, incoming call queue, outgoing call routing. Statistics on incoming calls, project call cost, FCR, and call tracking.

This category is related to products:

“Dialer”, “Voice mailing”, “Voice Robot”, “Smart Reports”

sip АТС
Call Center Agent Performance Standards: Report of the Status History
17.05.2024 Call Center Agent Performance Standards: Report of the Status History

How to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.

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Call Filter: How to Set Up and Use to Improve Reporting
13.05.2024 Call Filter: How to Set Up and Use to Improve Reporting

Need to conceal your calls? Use the Oki-Toki call filter! Learn how to set up and use this option to improve your reporting.

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How to configure a user group in Oki-Toki?
22.02.2024 How to configure a user group in Oki-Toki?

Why does a call center need user groups, how to add agents to them, how to configure them wisely, and where to apply.

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Contact Center Incoming Call Statistics
20.02.2024 Contact Center Incoming Call Statistics

Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.

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How does telephony work for a call center?
27.12.2023 How does telephony work for a call center?

Five Reasons Why You Should Reboot Your Contact Centre. Enhancing your Call Centre with Oki-Toki.

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Building a Hotline from Scratch
19.12.2023 Building a Hotline from Scratch

How to Set up a Hotline in Oki-Toki from Scratch: Configuration of Vital and Optional Components for Managing Incoming Calls.

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How to Top-Up Your Oki-Toki Balance
29.11.2023 How to Top-Up Your Oki-Toki Balance

Guide: How to Top Up Your Oki-Toki Cloud Service Balance.

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White Label АТС: Как персонализация улучшает имидж и безопасность контакт-центра
29.11.2023 White Label АТС: Как персонализация улучшает имидж и безопасность контакт-центра

Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.

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How to create a dialogue script with a client?
05.09.2023 How to create a dialogue script with a client?

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

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Everything you need to know about SIP numbers: How to buy and where to use
21.07.2023 Everything you need to know about SIP numbers: How to buy and where to use

How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.

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