PBX and SIP-telephony
Utilizing Virtual PBX. Settings: SIP telephony, incoming call queues, routing of outgoing calls. Statistics of incoming, cost of calls in the project, FCR and call tracking.
This section relates to products:
“Auto Dialer”, “Voice Mailing”, “Voice Bot”, “Smart Reports”
Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
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How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.
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What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.
MoreThis guide will assist in integrating AMO CRM with the cloud service Oki-Toki. Opportunities and description of operation.
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What is a Web Call from a Website, how to make a call to a call center from a browser, setting up WebCall in Oki-Toki, benefits and value for business.
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What updates has Oki-Toki rolled out this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.
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How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.
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How to hide test or non-targeted calls from general statistics. Detailed instructions on how the call filter works in Oki-Toki.
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What is the tariffication of operators, how to calculate the customer’s tariffs in the Oki-Toki service, the formula for rounding the operator’s working hours.
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How to Set Up a VIP Call Queue for Priority Subscribers of a Call Centre, VIP Number List, and Call Scripts.
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