PBX and SIP-telephony
Virtual PBX, SIP telephony setup, incoming call queues, outgoing call routing. Incoming statistics, cost calculation, FCR, and call tracking.
This category is related to products:
«Dialer», «Voice mailing», «Voice robot», «Smart reports»
Popular
22.06.2023
What is a SIP Trunk and How to Create it in oki-toki
Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.
28.12.2022
Instructions: How to connect a SIP phone to a call center
How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.
24.10.2022
Agent Tariffication in the Contact Center
What is agent tariffication, how to calculate customer tariffs in the Oki-Toki service, the formula for rounding the agent’s working time.
10.10.2022
VIP caller queue and VIP number list at the call center
How to set up a VIP call queue for priority subscribers of a call centre, VIP number list, and call scripts.
18.02.2022
Automated Analysis of Calls and Telephone Conversations
Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.
29.01.2020
How to Launch a Call Centre from Scratch?
How to Set Up a Call Center from Scratch: Key Points to Consider and the Solution Offered by Oki-Toki.
28.02.2019
What is a SIP Response? Part 2
Common SIP responses in the Oki-Toki service for internal and outsourced contact centers and the likely reasons for their occurrence.
27.02.2019
What is a SIP Response? Part 1
What is a SIP Response, How It Works, Which Reports It Appears In, and What To Do. Part One.
18.05.2016
How to hide calls from reports
How to Hide Unwanted Calls in Oki-Toki: A Tool for Concealing Test and Non-Target Calls in Your Contact Centre