Statistics on incoming calls in the contact center
Incoming Calls Statistics — a feature that allows the analysis of incoming calls to the contact center numbers.
PBX and SIP-telephony
Virtual PBX, SIP telephony setup, incoming call queues, outgoing call routing. Incoming statistics, cost calculation, FCR, and call tracking.
This category is related to products:
«Dialer», «Voice mailing», «Voice robot», «Smart reports»
How does telephony for a call center work?
Telephony for a call center is an important tool for any business that wants to ensure effective customer service. Learn how it works and how to choose the best solution for your business.
How to set up a Hotline from scratch?
How to set up a hotline in Oki-Toki: configuring important and optional components for handling incoming calls.
How to Top Up Your Oki-Toki Balance?
Step-by-Step Guide to Adding Funds in the Oki-Toki Cloud Service. Instructions for Quick and Easy Refill.
White Label PBX: How personalisation improves the image and security of a contact centre
Remake Okie-Toki for yourself with the help of the White Label concept: your own design and web address, corporate mail and VPN service.
Detecting voicemail when calling
What is an answering machine and how to recognize it when auto-calling customers, the technology of detecting an answering machine in a call center, pros and cons.
Everything you need to know about SIP numbers: How to buy and where to use
Explore all aspects of SIP numbers: how and where to buy them, the available types, what to consider when choosing a provider, and where and how to use them in your business. A complete guide to connecting and using SIP numbers.
Oki-Toki: 5 questions about SLA
What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.
Instructions: How to connect a SIP phone to a call center
How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.
Agent Tariffication in the Contact Center
What is agent tariffication, how to calculate customer tariffs in the Oki-Toki service, the formula for rounding the agent's working time.