PBX and SIP-telephony
Using a virtual PBX. Setup: SIP telephony, incoming call queue, outgoing call routing. Statistics on incoming calls, project call cost, FCR, and call tracking.
This category is related to products:
How to Enhance Your Call Centre Performance, Boost its Efficiency, Crucial Points, Methods, Useful Tips.
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Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.
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How to Set Up a Call Center from Scratch: Key Points to Consider and the Solution Offered by Oki-Toki.
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What reports for the call center are provided in the Oki-Toki cloud system
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How Call Center Agent Conversations Are Stored: The Simplicity and Reliability of Google, Yandex, and Dropbox.
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Common SIP responses in the Oki-Toki service for internal and outsourced contact centers and the likely reasons for their occurrence.
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What is a SIP Response, How It Works, Which Reports It Appears In, and What To Do. Part One.
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Transitioning from Button Menu IVR to Voice-Driven: Configuring Voice and Hybrid IVR in the Oki-Toki Contact Centre Service.
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How to Set Up Automatic Number Conversion for Making Calls in a Contact Center: Key Rules and Validation.
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SIP numbers in Kazakhstan – agents and prices. A systematic list of agents selling SIP numbers in Kazakhstan.
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