OKI-TOKI Blog

What is a ‘callback’ Callback, how to set up communication with the client through the website, autodialing lost customers. Callback service for the website.

What updates has Oki-Toki launched this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.

How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.

Setting up Outgoing Calls: A Comprehensive Guide to Scheduling, Connectivity Management, and Agent Control.

How to Setup Autodialing of Customers Based on Daily Rules, Select the Dialing Frequency for a Specific Day of the Week, and How Not to Tire with Calls.

How the Oki-Toki cloud service ticket system works, solving call center problems using tickets (cards describing the error).

What is agent tariffication, how to calculate customer tariffs in the Oki-Toki service, the formula for rounding the agent’s working time.

How to set up a VIP call queue for priority subscribers of a call centre, VIP number list, and call scripts.

The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.

Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.