Dialer

How to switch from button-based IVR menu to voice. Configuring voice and hybrid IVR in the Oki-Toki service for contact centers.

What reports are available for call centers in the Oki-Toki cloud system?

Where to get a detailed report on dialing? Information about clients, task statuses, and dialed attempts.

The “Speech Recognition” feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki

Step-by-step instruction on how to connect the Oki-Toki dialer service for contact centers with automatic connection to an agent.

How to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.

We have expanded the filtering capabilities within the Oki-Toki dialer and prepared a useful note about managing the customer base.

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.

How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.