Dialer
Dialer: All about operations, task management and recommendations for its use in the service for internal and outsourced contact centers Oki-Toki.
This category is related to the products:
“Dialer”, “Voice Mailings”, “Voice Robot”, “Cloud-based Call Center”
![Автообзвон и облачный сервис для автообзвона](/wp-content/uploads/2021/12/6.png)
![How to Set Up an Auto-Dialing System?](/wp-content/uploads/2019/10/kak-nastroit-avtomaticheskij-obzvon-klientov-robotom.png)
We have expanded the filtering capabilities within the Oki-Toki dialer and prepared a useful note about managing the customer base.
Learn More![How to create a dialogue script with a client?](/wp-content/uploads/2021/10/kak-sozdat-sczenarij-dialoga-s-klientom-1.jpg)
Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
Learn More![Predictive dialing: How does it work and how to enable predictive dialing?](/wp-content/uploads/2020/02/blog-dlya-oki-470x370-39.png)
How predictive calling works and how it can be useful for your business. Where predictive calling is used, how effective it is
Learn More![Multilingual Transcript: Speech Analytics and Conversation Evaluation in a Call Center](/wp-content/uploads/2023/06/stenogramma-na-raznyh-yazykah-rechevaya-analitika-i-oczenka-razgovorov-v-koll-czentre-v1.png)
How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.
Learn More![Callback – A Return Call Service at Oki-Toki](/wp-content/uploads/2015/08/57-1.jpg)
What is a “Callback”, how to set up communication with clients through a website, dialer of lost clients.
Learn More![Automated Customer Calls: The Rules of Robot Dialling](/wp-content/uploads/2021/01/64.jpg)
How to Setup Autodialing of Customers Based on Daily Rules, Select the Dialing Frequency for a Specific Day of the Week, and How Not to Tire with Calls.
Learn More![How to Add a Number to the Blacklist in the Oki-Toki Service?](/wp-content/uploads/2018/05/chs-spisok-ru.png)
What is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?
Learn More![Call Report: ‘Task List’](/wp-content/uploads/2022/08/spisok-zadach-44.png)
Where can I find a detailed report on the call making process? Information about clients, task statuses, and attempted calls.
Learn More![Sticky Tasks: How to Attach Customers to a Team of Managers](/wp-content/uploads/2022/07/blog-dlya-oki-470x370-12.png)
How to secure a client in Oki-Toki with a group of managers using a questionnaire or API. Useful for task distribution across skill groups.
Learn More![Speech Recognition: Pricing for Voice Robot](/wp-content/uploads/2022/06/ivr_preview_ru.jpg)
The ‘Speech Recognition’ feature liberates agents from projects with monotonous customer surveys. Discover the rates in Oki-Toki
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