Dialer

Everything about the work of dialer, task management, as well as recommendations for using it in the service for in-house and outsourcing contact centers in Oki-Toki.

Section is related to products:

Dialer”, “Voice mailing”, “Voice robot“, “Cloud call center”

Автообзвон и облачный сервис для автообзвона
Callback to Oki-Toki
13.01.2023 Callback to Oki-Toki

What is a Callback, how to set up a connection with a client through the site, dialer lost clients.

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Dialering customers: "smart" dialing rules
14.11.2022 Dialering customers: "smart" dialing rules

How to set up automatic calls to customers according to daily rules, select the frequency of calls for a specific day of the week, and how not to bore you with calls.

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Blacklist of numbers in the call center
22.09.2022 Blacklist of numbers in the call center

What is the Black List of Numbers and how to set it up in Oki-Toki for incoming, outgoing calls and for dialer.

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Call Report: Task List
10.08.2022 Call Report: Task List

Where can I get a detailed call report? Information about clients, statuses of tasks and made attempts to get through.

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Sticky tasks: how to assign a client to a group of managers
01.07.2022 Sticky tasks: how to assign a client to a group of managers

How to assign a client in Oki-Toki to a group of managers using a questionnaire or API. Useful for dividing tasks into skill groups.

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Speech recognition: billing of the voice robot
22.06.2022 Speech recognition: billing of the voice robot

The Speech Recognition function frees operators from projects with the same type of customer survey. Find out about fares in Oki-Toki

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How to create a dialogue script – instructions
04.10.2021 How to create a dialogue script – instructions

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

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Oki-Toki integration settings with AMOCRM
29.12.2020 Oki-Toki integration settings with AMOCRM

The instruction will help to integrate AMO CRM with the Oki-Toki cloud service. Opportunities and job description.

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How to process an invalid request by auto-dial
23.11.2020 How to process an invalid request by auto-dial

Case: processing an application by Oki-Toki auto-dial from the client portal in the status: incomplete (invalid application).

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Oki-Toki tools for outsourcing call centers
11.11.2020 Oki-Toki tools for outsourcing call centers

Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, reports, call scenarios, CRM.

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