Dialer
Dialer: All about operations, task management and recommendations for its use in the service for internal and outsourced contact centers Oki-Toki.
This category is related to the products:
“Dialer”, “Voice Mailings”, “Voice Robot”, “Cloud-based Call Center”
We have expanded the filtering capabilities within the Oki-Toki dialer and prepared a useful note about managing the customer base.
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Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
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How predictive calling works and how it can be useful for your business. Where predictive calling is used, how effective it is
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How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.
Learn MoreThis guide will assist in integrating AMO CRM with the cloud service Oki-Toki. Opportunities and description of operation.
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What is a “Callback”, how to set up communication with clients through a website, dialer of lost clients.
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How to Setup Autodialing of Customers Based on Daily Rules, Select the Dialing Frequency for a Specific Day of the Week, and How Not to Tire with Calls.
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What is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?
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Where can I find a detailed report on the call making process? Information about clients, task statuses, and attempted calls.
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How to secure a client in Oki-Toki with a group of managers using a questionnaire or API. Useful for task distribution across skill groups.
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