Dialer
Auto Dialing: Everything about its operation, task management and recommendations for its usage in an internal and outsourced contact center service at Oki-Toki.
This category is related to the products:
“Auto Dialing”, “Voice Mailing”,”Voice Robot”, “Cloud Call Center”
Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
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How predictive calling works and how it can be useful for your business. Where predictive calling is used, how effective it is
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How to use the transcript to improve the quality of the conversation of operators and evaluate their dialogues, speech analytics to find problem calls.
MoreThis guide will assist in integrating AMO CRM with the cloud service Oki-Toki. Opportunities and description of operation.
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What is a “Callback”, how to set up communication with clients through a website, dialer of lost clients.
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How to Setup Autodialing of Customers Based on Daily Rules, Select the Dialing Frequency for a Specific Day of the Week, and How Not to Tire with Calls.
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What is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?
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Where can I find a detailed report on the call making process? Information about clients, task statuses, and attempted calls.
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How to secure a client in Oki-Toki with a group of managers using a questionnaire or API. Useful for task distribution across skill groups.
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The ‘Speech Recognition’ feature liberates agents from projects with monotonous customer surveys. Discover the rates in Oki-Toki
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