Dialer
Everything about the work of dialer, task management, as well as recommendations for using it in the service for in-house and outsourcing contact centers in Oki-Toki.
Section is related to products:
“Dialer”, “Voice mailing”, “Voice robot“, “Cloud call center”
What is a Callback, how to set up a connection with a client through the site, dialer lost clients.
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How to set up automatic calls to customers according to daily rules, select the frequency of calls for a specific day of the week, and how not to bore you with calls.
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What is the Black List of Numbers and how to set it up in Oki-Toki for incoming, outgoing calls and for dialer.
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Where can I get a detailed call report? Information about clients, statuses of tasks and made attempts to get through.
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How to assign a client in Oki-Toki to a group of managers using a questionnaire or API. Useful for dividing tasks into skill groups.
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The Speech Recognition function frees operators from projects with the same type of customer survey. Find out about fares in Oki-Toki
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Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
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The instruction will help to integrate AMO CRM with the Oki-Toki cloud service. Opportunities and job description.
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Case: processing an application by Oki-Toki auto-dial from the client portal in the status: incomplete (invalid application).
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Why every outsourcing call center needs Oki-Toki cloud service tools: projects, reports, reports, call scenarios, CRM.
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