Dialer
Dialer: All about operations, task management and recommendations for its use in the service for internal and outsourced contact centers Oki-Toki.
This category is related to the products:
“Dialer”, “Voice Mailings”, “Voice Robot”, “Cloud-based Call Center”
Популярное
20.02.2025
Dialer Report: How to Collect Statistics on Dialer Calls?
Where to get a detailed report on dialing? Information about clients, task statuses, and dialed attempts.
05.11.2024
Voice Recognition: How to Improve the Efficiency of Your Call Center
The “Speech Recognition” feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki
29.10.2024
How to connect a dialer with transfer to an agent for CRM contact centers?
Step-by-step instruction on how to connect the Oki-Toki dialer service for contact centers with automatic connection to an agent.
17.09.2024
Step-by-Step Guide to Importing Contacts into CRM
How to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.
16.04.2024
How to Set Up an Auto-Dialing System?
We have expanded the filtering capabilities within the Oki-Toki dialer and prepared a useful note about managing the customer base.
05.09.2023
How to create a dialogue script with a client?
Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
04.07.2023
Predictive Dialing: How It Works and How to Connect Predictive Dialing?
Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.
13.06.2023
Multilingual Transcript: Speech Analytics and Conversation Evaluation in a Call Center
How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.
20.03.2023
How to integrate a call center with AmoCRM?
This guide will assist in integrating AMO CRM with the cloud service Oki-Toki. Opportunities and description of operation.
13.01.2023
Callback – A Return Call Service at Oki-Toki
What is a “Callback”, how to set up communication with clients through a website, dialer of lost clients.