20.02.2025

Dialer Report: How to Collect Statistics on Dialer Calls?

Where to get a detailed report on dialing? Information about clients, task statuses, and dialed attempts.

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05.11.2024

Voice Recognition: How to Improve the Efficiency of Your Call Center

The “Speech Recognition” feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki

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29.10.2024

How to connect a dialer with transfer to an agent for CRM contact centers?

Step-by-step instruction on how to connect the Oki-Toki dialer service for contact centers with automatic connection to an agent.

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17.09.2024

Step-by-Step Guide to Importing Contacts into CRM

How to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.

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16.04.2024

How to Set Up an Auto-Dialing System?

We have expanded the filtering capabilities within the Oki-Toki dialer and prepared a useful note about managing the customer base.

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05.09.2023

How to create a dialogue script with a client?

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

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04.07.2023

Predictive Dialing: How It Works and How to Connect Predictive Dialing?

Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.

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13.06.2023

Multilingual Transcript: Speech Analytics and Conversation Evaluation in a Call Center

How to Enhance the Quality of Agents’ Conversations Using Transcripts and Evaluate Their Dialogues: Speech Analytics for Identifying Problematic Calls.

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Creating an integration with AmoCrm

20.03.2023

How to integrate a call center with AmoCRM?

This guide will assist in integrating AMO CRM with the cloud service Oki-Toki. Opportunities and description of operation.

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13.01.2023

Callback – A Return Call Service at Oki-Toki

What is a “Callback”, how to set up communication with clients through a website, dialer of lost clients.

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