Dialer

Auto Dialing: Everything about its operation, task management and recommendations for its usage in an internal and outsourced contact center service at Oki-Toki.

This category is related to the products:

“Auto Dialing”, “Voice Mailing”,”Voice Robot”, “Cloud Call Center”

Автообзвон и облачный сервис для автообзвона
How to create a dialogue script with a client?
05.09.2023 How to create a dialogue script with a client?

Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.

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Predictive dialing: How does it work and how to enable predictive dialing?
04.07.2023 Predictive dialing: How does it work and how to enable predictive dialing?

How predictive calling works and how it can be useful for your business. Where predictive calling is used, how effective it is

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Multilingual Transcript: Speech Analytics and Conversation Evaluation in a Call Center
13.06.2023 Multilingual Transcript: Speech Analytics and Conversation Evaluation in a Call Center

How to use the transcript to improve the quality of the conversation of operators and evaluate their dialogues, speech analytics to find problem calls.

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How to integrate a call center with AmoCRM?
20.03.2023 How to integrate a call center with AmoCRM?

This guide will assist in integrating AMO CRM with the cloud service Oki-Toki. Opportunities and description of operation.

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Callback – A Return Call Service at Oki-Toki
13.01.2023 Callback – A Return Call Service at Oki-Toki

What is a “Callback”, how to set up communication with clients through a website, dialer of lost clients.

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Automated Customer Calls: The Rules of Robot Dialling
14.11.2022 Automated Customer Calls: The Rules of Robot Dialling

How to Setup Autodialing of Customers Based on Daily Rules, Select the Dialing Frequency for a Specific Day of the Week, and How Not to Tire with Calls.

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How to Add a Number to the Blacklist in the Oki-Toki Service?
22.09.2022 How to Add a Number to the Blacklist in the Oki-Toki Service?

What is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?

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Call Report: ‘Task List’
10.08.2022 Call Report: ‘Task List’

Where can I find a detailed report on the call making process? Information about clients, task statuses, and attempted calls.

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Sticky Tasks: How to Attach Customers to a Team of Managers
01.07.2022 Sticky Tasks: How to Attach Customers to a Team of Managers

How to secure a client in Oki-Toki with a group of managers using a questionnaire or API. Useful for task distribution across skill groups.

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Speech Recognition: Pricing for Voice Robot
22.06.2022 Speech Recognition: Pricing for Voice Robot

The ‘Speech Recognition’ feature liberates agents from projects with monotonous customer surveys. Discover the rates in Oki-Toki

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