Using dialers for microfinance institutions
How an MFI can automate outbound calls: dialing modes, IVR, priorities, retry attempts, and results tracking.
Dialer
All about the auto-dialer: modes, callbacks, task management, as well as recommendations on settings and usage in Oki-Toki.
This section is related to the following products:
«Dialer», «Voice mailings», «Voice robot», «Cloud call center»
How to add a number to the blacklist in the Oki-Toki service?
What is a Blacklist of numbers and how to configure it in Oki-Toki for incoming, outgoing calls, and for dialer.
Voice auto-informer
What is an auto-informer, why a call center needs it and how to set up a voice message in Oki-Toki.
How to assign a client to an agent?
How to distribute calls and assign a client to an agent or a group of managers. Recommendations for settings in Oki-Toki.
Oki-Toki Premium Services: How to Make Call Center Work Even More Convenient
Personal domain, customer number masking, two-way transcripts, reports, speech synthesis and recognition — features that will make your call center more efficient.
What is cold calling? A clear definition
What cold calling means in 2025 and how Oki-Toki makes it work—smart scripts, CRM tools, and auto-dialers to boost sales efficiency.
Voice menu: How does IVR with speech recognition work
How voice IVR works in Oki-Toki: setup, scenarios, voice commands, and benefits for customers and businesses
How to create a report on the work of a call center?
What call center reports are available in the Oki-Toki cloud system
Dialer Report: How to Collect Statistics on Dialer Calls?
Where to get a detailed report on dialing? Information about clients, task statuses, and dialed attempts.
Voice Recognition: How to improve the efficiency of your call center
The "Speech Recognition" feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki