How to connect a dialer with transfer to an agent for CRM contact centers?
Step-by-step instruction on how to connect the Oki-Toki dialer service for contact centers with automatic connection to an agent.
Dialer
All about the auto-dialer: modes, callbacks, task management, as well as recommendations on settings and usage in Oki-Toki.
This section is related to the following products:
«Dialer», «Voice mailings», «Voice robot», «Cloud call center»
Step-by-step guide to importing contacts into CRM
How to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.
How to set up automatic customer dialing with a robot?
Discover how to set up automatic customer dialing with a robot in the Oki-Toki service to enhance the efficiency of the call center, save time, and improve customer service quality.
Detecting voicemail when calling
What is an answering machine and how to recognize it when auto-calling customers, the technology of detecting an answering machine in a call center, pros and cons.
Predictive Dialing: How It Works and How to Connect Predictive Dialing?
Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center's operations.
Multilingual transcript: speech analytics and conversation evaluation in a call center
How to enhance the quality of agents' conversations using transcripts and evaluate their dialogues: speech analytics for Identifying problematic Calls.
Callback – a Return call service at Oki-Toki
What is a 'callback' Callback, how to set up communication with the client through the website, autodialing lost customers. Callback service for the website.
Automated Customer Calls: The Rules of Robot Dialling
How to Setup Autodialing of Customers Based on Daily Rules, Select the Dialing Frequency for a Specific Day of the Week, and How Not to Tire with Calls.
Automated Analysis of Calls and Telephone Conversations
Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.
How to handle an invalid application with a dialer
Case: processing a client portal request with Oki-Toki dialer in status: incomplete (invalid request).